Front Desk & Admin Support, Insurance Verification & PA

GoLean Health; Karachi Division; On-site; PKR 1,913,000 - 2,295,000; Full time

Job summary

GoLean Health is seeking an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. This is a hybrid patient-facing and clinical administrative role with initial focus on patient calls, scheduling, appointment coordination, and front-desk support.

As you become familiar with the practice, responsibilities may expand to broader Medical Assistant and provider-support functions, including chart prep, documentation, referrals, and

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative tasks
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab/diagnostic workflows
• Excellent spoken and written English communication skills
• Attention to detail, organization, follow-through and documentation
• Comfortable communicating with patients, providers and clinic staff
• Able to work independently while staying connected with the onsite team
• Thursday or Friday availability may be required occasionally

Responsibilities

• Manage inbound/outbound patient calls, respond to inquiries, and follow up on appointments
• Schedule, reschedule, and coordinate visits in eCW for new patients, follow-ups, procedures and surgeries
• Monitor communications across phone, email and text including reminders and changes
• Support Physicians and Nurse Practitioners with chart prep, intake information, and documentation
• Process prescription requests and medication refills per clinic protocols
• Track lab, pathology and diagnostic results and route to providers/patients
• Verify patient insurance and document benefits; handle prior authorizations as needed
• Document scheduling workflows and help develop SOPs for future expansion
• Maintain clear communication with physicians, schedulers, and clinic staff

Skills

Patient scheduling

Front desk support

Medical communication

Independent work

Tools

eClinicalWorks (eCW)

net2phone

Clinic email/text platforms

Secure VPN

Job description

Remote | Gastroenterology Practice | 40 hours/week | $5-$6/hour

Schedule: 12:00 PM to 8:00 PM Central Time

Position Overview

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.
• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.
• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.
• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.
• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.
• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.
• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.
• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows
• Excellent spoken and written English communication skills
• Strong attention to detail, organization, follow-through, and documentation skills
• Comfortable communicating directly with patients, providers, and clinic staff
• Ability to work independently while maintaining consistent communication with the onsite team
• Thursday or Friday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Thursday or Friday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation
• net2phone for inbound and outbound patient calls
• Clinic email and text messaging platforms
• Secure VPN and other productivity and communication tools