Operations Manager

Translation Empire; Saddar; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Translation Empire in Pakistan seeks an experienced operations leader to bridge departments and manage a 50–60 person team. The role focuses on smart execution, resource enablement, and compliant KPI-driven performance.

Effective communication with stakeholders and a commitment to a fair, balanced work environment are essential. The ideal candidate will hold a BBA or MBA and demonstrate strong English communication.

Qualifications

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources.
• Leave and shift management for staff.
• Enablement of resources for efficient executions as per their roles and responsibilities.
• Establish and monitor customer service standards by benchmarks.
• Conduct progress and development meetings with staff.
• Strong follow up for ongoing projects and timely completion.
• Develop a performance driven team to meet targets.
• Create a professional environment with fair treatment and healthy work-life balance.
• Implementation of company policies & procedures.
• Periodic reviews of KPIs, performance analysis, and improvement areas.
• Training needs analysis and staff development for next level roles.
• Focus on operations improvement and business development.
• Process creation and improvement for the business.

Skills

Leadership

Team management

Project management

Communication

Time management

Problem solving

Go-getter attitude

Calm under pressure

Education

BBA/MBA

Job description

A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.

Responsibilities:

Manage/handle a department of 50 to 60 people.

Smart execution of department operations within given resources. Their leave and shift management.

Enablement of resources for efficient executions as per their roles and responsibilities.

Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.

Conducting progress and development meetings with staff.

Strong follow up for on-going projects and its completion on time.

Developing a performance driven team who can achieve their assign targets.

Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.

Implementation of company policies & procedures.

Time to time reviews of KPI’s, performance analysis and workable areas.

Training need analysis and development of the staff for next level roles.

Focus for operations improvement and business development.

Process creation and improvement for the best interest of the business.

Qualification:

Must be graduate with BBA/MBA preferred.

Excellent English communication skills

Skills Required:

Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• Customer support & services business operations, call center operations, business development, recruitment, and project management.