Assistant Operations Manager

Translation Empire PK; Islamabad; On-site; PKR 2,400,000 - 3,600,000; Full time

Job summary

Translation Empire PK in Islamabad seeks an agile leader to manage a 50–60 person department and drive operational excellence. You will oversee resource deployment, processes, and performance reviews to ensure targets are met.

Ideal candidates hold a BBA/MBA with 5–8 years in leadership, recruitment, and project management, and possess exceptional English communication skills for a global client base.

Qualifications

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage a department of 50 to 60 people and ensure efficient operations.
• Implement smart execution of department operations within resources, including leave and shift management.
• Enable resources for effective execution as per roles and responsibilities.
• Establish and monitor customer service standards using benchmarks.
• Conduct progress and development meetings with staff.
• Follow up on ongoing projects to ensure timely completion.
• Develop a performance-driven team capable of achieving targets.
• Create a professional work environment with fairness for all.
• Implement company policies and procedures.
• Review KPI's, performance analyses, and identify areas for improvement.
• Perform training needs analysis and staff development for higher roles.
• Focus on operations improvement and business development.
• Create and improve processes for the business's best interests.

Skills

Leadership skills

Team management

Process creation

Revamp

Project management

Situation handling

Go-getter attitude

Calm

Proactive

Hardworking

Intelligent working

Time-driven

Soft-spoken

Dedicated

Quick learner

Team player

Individual performer

Solution provider

Education

BBA

MBA

Job description

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities

• Manage/handle a department of 50 to 60 people
• Smart execution of department operations within given resources. Their leave and shift management
• Enablement of resources for efficient executions as per their roles and responsibilities
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks
• Conducting progress and development meetings with staff
• Strong follow up for on-going projects and its completion on time
• Developing a performance driven team who can achieve their assign targets
• Creating a professional work environment where individuals are treated equally and fairly
• Implementation of company policies & procedures
• Time to time reviews of KPI's, performance analysis and workable areas
• Training need analysis and development of the staff for next level roles
• Focus for operations improvement and business development
• Process creation and improvement for the best interest of the business

Requirements

Qualification

• Must be graduate with BBA/MBA preferred
• Excellent English communication skills

Skills Required

• Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider

Experience Required

• Minimum 5 to 8 years of experience required
• Managing different teams and department
• International recruitment, customer support & services, business operations, call center operations, and project management