Assistant Operations Manager

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 781,200 - 1,116,000; Full time

Job summary

A leading translation company in Punjab, Pakistan, is seeking an experienced leader to manage a department of 50 to 60 people. This role involves smart execution of operations, establishing customer service standards, and fostering a performance-driven culture. Ideal candidates will have 5-8 years of experience in team management and business operations, with excellent English communication skills. A BBA/MBA is preferred. The environment promotes equality and fairness among team members.

Qualifications

• Graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage a department of 50 to 60 people.
• Smart execution of department operations, including leave and shift management.
• Establish and monitor customer service standards.
• Conduct progress and development meetings with staff.
• Develop a performance-driven team to achieve targets.
• Create a professional work environment.

Skills

Leadership skills

Team management

Process creation and revamp

Project management

Situation handling

Proactive and solution-oriented mindset

Time management

Soft-spoken

Dedication to tasks

Quick learner

Team player

Capable independent contributor

Education

BBA/MBA preferred

Job description

Overview

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources, including leave and shift management.
• Enablement of resources for efficient executions as per their roles and responsibilities.
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
• Conducting progress and development meetings with staff.
• Strong follow up for on-going projects and their timely completion.
• Developing a performance driven team who can achieve their assigned targets.
• Creating a professional work environment where individuals are treated equally and fairly.
• Implementation of company policies & procedures.
• Timely reviews of KPIs, performance analysis, and actionable improvement areas.
• Training needs analysis and development of the staff for next level roles.
• Focus on operations improvement and business development.
• Process creation and improvement for the best interest of the business.

Qualifications

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills.

Skills Required

• Leadership skills, team management, knowledge of process creation and revamp, project management, situation handling, proactive and solution-oriented mindset, time-driven, soft-spoken, dedicated to tasks, quick learner, team player as well as capable independent contributor.

Experience Required

• Minimum 5 to 8 years of experience required.
• Managing different teams and departments.
• International recruitment, customer support & services, business operations, call center operations, and project management.

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