Operations Manager

Pavago; Pakistan; On-site; PKR 1,339,200 - 1,785,600; Full time

Job summary

Pavago is hiring an Operations Manager for a full-time remote role in Pakistan. The ideal candidate will manage operations across multiple client accounts, ensuring smooth execution and effective HR alignment. Responsibilities include documentation of workflows into SOPs, managing client interactions, and supporting hiring processes. Candidates should have 3–5 years of relevant experience, strong communication skills, and a PMP certification. A competitive offering includes flexible work hours and the chance to be part of a dynamic team.

Qualifications

• 3–5 years in Operations, Project Management, or similar roles.
• Experience managing multiple workstreams or client accounts.
• Strong understanding of operations as a discipline.
• Experience in fast-paced environments.

Responsibilities

• Manage operations across multiple client accounts in a fast-paced environment.
• Bring structure and prioritization for smooth execution.
• Document workflows into SOPs and implement operational improvements.
• Support hiring processes and improve team accountability.

Skills

Operations management

Project management

Strong English communication skills

Structured thinking

Client management

Education

PMP certification or equivalent

Tools

Slack

Google Workspace

Airtable

Job description

Job Title: Operations Manager | Position Type: Full-Time, Remote | Working Hours: IST (GMT +5:30)

About the Role

We are hiring an Operations Manager who can bring structure, clarity, and execution discipline across multiple client environments. This is a high-ownership, systems-driven role — not a coordination or administrative position. You will be responsible for managing operations across multiple businesses simultaneously, applying structured thinking, operational frameworks, and HR alignment to improve execution, accountability, and overall performance. This role sits at the intersection of Operations and HR, helping clients scale both their teams and internal workflows effectively.

Responsibilities

• Manage operations across multiple client accounts in a fast-paced environment, quickly understanding each client’s business model, workflows, and operational gaps.
• Bring structure and prioritization to ensure smooth execution across all accounts.
• Maintain clear trackers for all client activities and deliverables.
• Identify bottlenecks and proactively resolve issues before escalation.
• Prioritize high-impact tasks while pushing back on low-value activities.
• Act as the primary day‑to‑day point of contact for client teams, conduct structured weekly check‑ins focused on outcomes and accountability, and ensure alignment across stakeholders while minimizing friction.
• Support hiring processes including CV screening and initial evaluations, assist in defining roles, responsibilities, and team structures, and improve team accountability and performance through structured processes.
• Document workflows into SOPs, checklists, and scalable systems, identify recurring issues, and implement long‑term operational improvements.
• Apply structured operational frameworks (PMP or similar) for consistency.
• Leverage AI tools and automation platforms to improve efficiency, identify opportunities to streamline repetitive workflows, and implement practical automation solutions without overcomplicating systems.

What Makes You a Strong Fit

• Think in systems and frameworks, not just tasks.
• Quickly understand and structure operations across different businesses.
• Comfortable managing multiple priorities and clients simultaneously.
• Balance people (HR) and process (operations) effectively.
• Bring clarity and execution into fast‑moving, ambiguous environments.

Required Experience & Skills

• 3–5 years in Operations, Project Management, Chief of Staff, or similar roles.
• Experience managing multiple workstreams or client accounts simultaneously.
• Strong understanding of operations as a discipline (not just task execution).
• Experience working in startup or fast‑paced environments.
• Hands‑on experience with tools like Slack, WhatsApp, Google Workspace, Airtable, or similar.

Must‑Have Requirements (Non‑Negotiable)

• PMP certification (or equivalent project management certification).
• Prior experience in HR, hiring, or people operations.
• Strong structured thinking and operational mindset.
• Ability to quickly grasp operations across multiple clients/businesses.
• Strong English communication skills.

Nice‑to‑Have

• Experience with automation tools (Zapier, Make, n8n, etc.).
• Familiarity with AI tools (ChatGPT, Claude, Notion AI, etc.).
• Experience working with B2B, service‑based, or founder‑led businesses.

Key Metrics for Success (KPIs)

• On‑time delivery and execution across all client accounts.
• Reduction in operational bottlenecks and delays.
• Clear tracking and visibility across all active projects.
• Improved team accountability and performance.
• Quality of hiring support and candidate recommendations.
• Implementation of scalable processes and SOPs.

Interview Process

1. Initial Screening Call.
2. Operations & Problem‑Solving Assessment.
3. Final Interview with Client.
4. Offer & Onboarding.