Operations Manager

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 1,116,000 - 1,674,000; Full time

Job summary

A leading translation firm is seeking a dedicated individual to manage a department of 50 to 60 people in Rawalpindi Cantonment. The ideal candidate will possess excellent English communication skills, strong leadership abilities, and a proactive approach to managing department operations. Responsibilities include overseeing team performance, establishing customer service standards, and ensuring a professional work environment. A graduate degree in BBA/MBA is preferred, along with 5 to 8 years of relevant experience in management and customer service operations.

Qualifications

• Graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage a department of 50 to 60 people.
• Execute department operations within resources.
• Establish and monitor customer service standards.
• Conduct progress meetings with staff.
• Develop a performance-driven team.
• Create a fair professional work environment.
• Implement company policies and procedures.
• Review KPIs and performance analysis.
• Analyze training needs for staff development.
• Focus on operations improvement and business development.

Skills

Leadership skills

Team management

Project management

Situation handling

Go-getter attitude

Calm demeanor

Proactive approach

Hardworking

Intelligent working

Time-driven

Soft-spoken

Dedicated to tasks

Quick learner

Team player

Solid individual player

Solution provider

Education

BBA/MBA preferred

Job description

Overview

A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources. Their leave and shift management.
• Enablement of resources for efficient executions as per their roles and responsibilities.
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
• Conducting progress and development meetings with staff.
• Strong follow up for on-going projects and its completion on time.
• Developing a performance driven team who can achieve their assign targets.
• Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.
• Implementation of company policies & procedures.
• Time to time reviews of KPI’s, performance analysis and workable areas.
• Training need analysis and development of the staff for next level roles.
• Focus for operations improvement and business development.
• Process creation and improvement for the best interest of the business.

Qualification

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills

Skills Required

• Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• Customer support & services business operations, call center operations, business development, recruitment, and project management.