Assistant Operations Manager

Translation Empire PK; Saddar; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Translation Empire PK is seeking an agile leader to manage a department of 50–60 staff in Saddar, Pakistan. The role focuses on efficient operations, resource enablement, and achieving targets through robust process improvements.

The ideal candidate has a BBA or MBA (preferred) and excellent English communication. You will drive customer support, recruitment, and cross-functional project management while upholding company policies and performance standards.

Qualifications

• Graduate with BBA or MBA preferred.
• Excellent English communication skills.
• Minimum 5–8 years of experience in managing different teams and departments.
• Experience in international recruitment, customer support & services, business operations, call center operations, and project management.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources; leave and shift management.
• Enablement of resources for efficient executions as per roles and responsibilities.
• Establish and monitor customer service standards using benchmarks.
• Conduct progress and development meetings with staff.
• Follow up to ensure ongoing projects are completed on time.
• Develop a performance-driven team to achieve targets.
• Create a professional work environment where individuals are treated equally and fairly.
• Implement company policies & procedures.
• Review KPIs, performance and improvement areas.
• Train staff for next level roles and growth.
• Focus on operations improvement and business development.
• Create and improve processes in the business interests.

Skills

Leadership

Team management

Process creation

Project management

Problem solving

Communication

Go-getter attitude

Calm under pressure

Time-driven

Soft-spoken

Team player

Independent worker

Education

BBA/MBA preferred

Job description

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities

• Manage/handle a department of 50 to 60 people
• Smart execution of department operations within given resources. Their leave and shift management
• Enablement of resources for efficient executions as per their roles and responsibilities
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks
• Conducting progress and development meetings with staff
• Strong follow up for on-going projects and its completion on time
• Developing a performance driven team who can achieve their assign targets
• Creating a professional work environment where individuals are treated equally and fairly
• Implementation of company policies & procedures
• Time to time reviews of KPI's, performance analysis and workable areas
• Training need analysis and development of the staff for next level roles
• Focus for operations improvement and business development
• Process creation and improvement for the best interest of the business

Qualification

• Must be graduate with BBA/MBA preferred
• Excellent English communication skills

Skills Required

• Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider

Experience Required

• Minimum 5 to 8 years of experience required
• Managing different teams and department
• International recruitment, customer support & services, business operations, call center operations, and project management