Customer Support Manager

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Translation Empire Ltd in Rawalpindi Cantonment, Pakistan is seeking a qualified candidate to manage a department of 50 to 60 people. This role requires excellent leadership and team management skills, along with a strong focus on operational efficiency and customer service standards.

The ideal candidate must have a graduate degree, preferably a BBA/MBA, and possess outstanding English communication skills. The position offers a chance to work in a professional environment promoting development and fair treatment of all employees.

Qualifications

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources.
• Establishing and monitoring customer service standards.
• Conducting progress and development meetings with staff.
• Developing a performance driven team who can achieve their assign targets.

Skills

Leadership skills

Team management

Project management

Situation handling

Go-getter attitude

Time-driven

Soft-spoken

Quick learner

Solution provider

Education

BBA/MBA preferred

Job description

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources. Their leave and shift management.
• Enablement of resources for efficient executions as per their roles and responsibilities.
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
• Conducting progress and development meetings with staff.
• Strong follow up for on-going projects and its completion on time.
• Developing a performance driven team who can achieve their assign targets.
• Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.
• Implementation of company policies & procedures.
• Time to time reviews of KPI’s, performance analysis and workable areas.
• Training need analysis and development of the staff for next level roles.
• Focus for operations improvement and business development.
• Process creation and improvement for the best interest of the business.

Qualification

Must be graduate with BBA/MBA preferred.

Excellent English communication skills

Skills Required

Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• Customer support & services business operations, call center operations, business development, recruitment, and project management.