Assistant Operations Manager

Translation Empire; Saddar; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

Translation Empire in Pakistan seeks an agile, results-driven leader to manage a department of 50–60 people and ensure efficient operations. You will drive process creation and improvement, monitor KPIs, and coordinate resources for timely project delivery.

The role emphasizes fair, professional work culture and compliance with company policies. The ideal candidate holds a BBA/MBA and demonstrates excellent English communication, proactive problem solving, and a track record of delivering on

Qualifications

• Graduate with BBA/MBA preferred.
• Excellent English communication skills.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources.
• Leave and shift management.
• Establishing and monitoring customer service standards with benchmarks.
• Conduct staff progress and development meetings.
• Strong follow up for ongoing projects and timely completion.
• Develop a performance-driven team to meet targets.
• Create a professional, fair work environment and enforce policies.
• Time to time reviews of KPIs, performance analysis and improvements.
• Training need analysis and staff development for next level roles.
• Focus on operations improvement and business development.

Skills

Leadership

Team management

Process revamp

Project management

Situational handling

Go-getter attitude

Time-driven

Soft-spoken

Education

Bachelor's degree (BBA/MBA preferred)

Job description

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources. Their leave and shift management.
• Enablement of resources for efficient executions as per their roles and responsibilities.
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
• Conducting progress and development meetings with staff.
• Strong follow up for on-going projects and its completion on time.
• Developing a performance driven team who can achieve their assign targets.
• Creating a professional work environment where individuals are treated equally and fairly.
• Implementation of company policies & procedures.
• Time to time reviews of KPI’s, performance analysis and workable areas.
• Training need analysis and development of the staff for next level roles.
• Focus for operations improvement and business development.
• Process creation and improvement for the best interest of the business.

Qualification

• Must be graduate with BBA/MBA preferred.
• Excellent English communication skills.

Skills Required

• Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• International recruitment, customer support & services, business operations, call center operations, and project management.