On-Site Multichannel Support Specialist (Rawalpindi)

Creative Connect Advertising; Saddar; Presencial; PKR 480.000 - 680.000; Jornada completa

Descripción de la vacante

Creative Connect Advertising in Rawalpindi is seeking a Customer Support Specialist to deliver timely, professional assistance to clients and internal teams, addressing inquiries and resolving issues effectively.

This full-time, on-site role involves handling phone, email and chat support, logging tickets, coordinating with departments, following up on resolutions, and contributing to process improvements through documenting common issues.

Responsabilidades

• Provide timely and professional assistance to clients and internal teams.
• Handle phone, email and chat support on-site in Rawalpindi.
• Log and track tickets and coordinate with relevant departments.
• Follow up with clients to confirm resolution and improve processes.
• Document common issues and identify patterns for process changes.
• Support account managers with client communication when needed.

Descripción del empleo

Creative Connect Advertising in Rawalpindi is seeking a Customer Support Specialist to deliver timely, professional assistance to clients and internal teams, addressing inquiries and resolving issues effectively.

This full-time, on-site role involves handling phone, email and chat support, logging tickets, coordinating with departments, following up on resolutions, and contributing to process improvements through documenting common issues.