Customer Service Representative

City and Mobile; Saddar; Remote; PKR 300,000 - 480,000; Full time

Benefits offered by this job

Telecommute option

Job summary

City and Mobile is seeking a customer-focused Customer Service Representative to support customers from its Rawalpindi operation. This role suits a clear communicator who can understand customer needs, provide accurate information, and represent the company professionally across service interactions.

The position is telecommute, with Rawalpindi as the selected job location. Responsibilities include responding to customer questions, guiding customers to solutions, and recording interactions in

Qualifications

• Strong spoken and written communication, with a courteous and customer-oriented manner.
• Active listening and the ability to identify the main issue behind a customer’s request.
• Clear explanation of information and practical, solution-focused problem solving.
• Professional handling of complaints, sensitive concerns, and escalations.
• Accurate data entry and concise documentation of customer interactions and follow-ups.
• Comfort using computers and learning customer service platforms, email, and office applications.
• Good organization, time management, and attention to detail when handling multiple requests.
• Ability to work independently in a telecommute arrangement while maintaining reliability and responsiveness.
• Collaborative approach to sharing feedback and coordinating with colleagues to resolve customer issues.

Responsibilities

• Respond promptly and courteously to customer questions through the company’s assigned service channels.
• Understand customer concerns, explain relevant products or services, and guide customers toward appropriate solutions.
• Resolve routine service issues accurately and escalate complex cases to the appropriate team when needed.
• Record interaction details, customer requests, and follow-up actions in company systems.
• Follow service procedures and help maintain a consistent, positive customer experience.
• Share recurring customer feedback or service issues with relevant colleagues to support improvement.

Skills

Communication

Active listening

Problem solving

Complaint handling

Data entry

Computer literacy

Organization

Remote work

Collaboration

Education

Intermediate education

Job description

City and mobile is seeking a customer-focused Customer Service Representative to support customers from its Rawalpindi operation. This role is suited to a clear communicator who can understand customer needs, provide accurate information, and represent the company professionally across service interactions. The position is marked as telecommute, with Rawalpindi as the selected job location.
Responsibilities

• Respond promptly and courteously to customer questions through the company’s assigned service channels.
• Understand customer concerns, explain relevant products or services, and guide customers toward appropriate solutions.
• Resolve routine service issues accurately and **escalate** complex cases to the appropriate team when needed.
• Record interaction details, customer requests, and follow-up actions in company systems.
• Follow service procedures and help maintain a consistent, positive customer experience.
• Share recurring customer feedback or service issues with relevant colleagues to support improvement.

The successful candidate will be dependable, patient, and organized, with the ability to communicate professionally while managing several customer requests. This is a full-time customer service opportunity; compensation and working arrangements can be discussed during the hiring process.

• Strong spoken and written communication, with a courteous and customer-oriented manner.
• Active listening and the ability to identify the main issue behind a customer’s request.
• Clear explanation of information and practical, solution-focused problem solving.
• Professional handling of complaints, sensitive concerns, and escalations.
• Accurate data entry and concise documentation of customer interactions and follow-ups.
• Comfort using computers and learning customer service platforms, email, and office applications.
• Good organization, time management, and attention to detail when handling multiple requests.
• Ability to work independently in a telecommute arrangement while maintaining reliability and responsiveness.
• Collaborative approach to sharing feedback and coordinating with colleagues to resolve customer issues.

Education

Intermediate education or equivalent is preferred. Candidates with a bachelor’s degree or relevant customer service training are also encouraged to apply. Equivalent practical experience demonstrating professional communication, customer support, and basi…

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