Customer Care Specialist - Multichannel Support (Islamabad)

Global Tech Solutions; Islamabad; On-site; PKR 350,000 - 520,000; Full time

Job summary

Global Tech Solutions is hiring Customer Services Officers for its Islamabad-based team to deliver responsive, professional experiences across calls, live chat, and email. The role emphasizes clear communication, issue resolution, and accurate record-keeping, with a focus on meeting quality and productivity targets.

The ideal candidate will have at least 6 months of experience selling Card Swiping Machines, strong English communication, and familiarity with CRM platforms.

Qualifications

• Minimum 6 months experience in selling Card Swiping Machines.
• Strong spoken and written communication with a courteous phone manner.
• Active listening, identifying customer needs and explaining information clearly.
• Experience across phone, email, and live chat support.
• Good typing, data-entry, and documentation of customer interactions.
• Basic computer skills and willingness to learn CRM platforms.
• Ability to manage multiple conversations and meet service targets.
• Reliable attendance and customer-focused attitude.

Responsibilities

• Handle customer inquiries via inbound/outbound calls, live chat, and email with clarity.
• Resolve routine issues and escalate complex matters appropriately.
• Support appointment setting, retention, and follow-up activities as per client processes.
• Record interactions, update customer data, and maintain case notes.
• Meet quality, response-time, and productivity targets while staying courteous.
• Collaborate with colleagues to improve support workflows.

Skills

Customer service

Communication skills

Inbound & outbound calls

Live chat & email

Active listening

CRM proficiency

Data entry & records

multitasking

Tools

CRM systems

Office tools

Job description

Global Tech Solutions is hiring Customer Services Officers for its Islamabad-based team to deliver responsive, professional experiences across calls, live chat, and email. The role emphasizes clear communication, issue resolution, and accurate record-keeping, with a focus on meeting quality and productivity targets.

The ideal candidate will have at least 6 months of experience selling Card Swiping Machines, strong English communication, and familiarity with CRM platforms.