Customer Support Specialist — Email & Live Chat (Full-Time)

Signature Works PVT Ltd; Saddar; Presencial; PKR 469.000 - 714.000; Jornada completa

Descripción de la vacante

Signature Works PVT Ltd in Rawalpindi seeks a reliable Customer Service Representative to handle inquiries via email, chat, and other channels. The role requires clear, polite communication and the ability to manage multiple conversations with professionalism.

Candidates should have strong computer and internet skills, experience in customer service or e-commerce is a plus, and a commitment to punctuality and accuracy while following internal processes.

Formación

• Strong written and spoken English communication skills
• Excellent customer handling and interpersonal skills
• Professional email and live chat communication
• Ability to understand and resolve customer queries efficiently
• Good computer and internet skills
• Comfortable using web-based tools and customer support platforms
• Ability to multitask and manage multiple customer conversations
• Strong attention to detail and accuracy
• Good problem-solving and decision-making skills
• Ability to follow processes and maintain proper records
• Team coordination and communication skills
• Reliable, punctual, and responsible work attitude
• Ability to remain calm and professional when handling difficult customers
• Previous customer service or e-commerce support experience is a plus

Conocimientos

English communication

Customer handling

Live chat communication

Computer skills

Web-based tools

Multitasking

Attention to detail

Problem solving

Record keeping

Team coordination

Punctuality

Calm under pressure

Customer service experience

Descripción del empleo

Signature Works PVT Ltd in Rawalpindi seeks a reliable Customer Service Representative to handle inquiries via email, chat, and other channels. The role requires clear, polite communication and the ability to manage multiple conversations with professionalism.

Candidates should have strong computer and internet skills, experience in customer service or e-commerce is a plus, and a commitment to punctuality and accuracy while following internal processes.