Customer Support Specialist — Lahore

amz; Lahore; Presencial; PKR 600.000 - 900.000; Jornada completa

Descripción de la vacante

amz is seeking a customer-focused Customer Service Representative to support customers from its Lahore, Pakistan operation. This role emphasizes clear communication, accurate information, and delivering a consistent service experience in a non-remote, on-site setting.

The successful candidate will respond to inquiries, document interactions, and escalate unresolved issues while maintaining professionalism and confidentiality in a busy team environment.

Formación

• Strong verbal and written communication.
• Active listening and the ability to clarify concerns before proposing a response.
• Accurate data entry and clear documentation of customer contacts and follow-up actions.
• Ability to organize tasks, manage competing requests and meet response-time expectations.
• Comfort using computers and learning customer service software, ticketing tools or databases.
• Fluency in English and Urdu is beneficial for serving a diverse customer base.

Responsabilidades

• Respond to customer questions and service requests through the communication channels assigned by the team.
• Listen carefully, identify the issue and provide clear, accurate guidance within established procedures.
• Record customer interactions, actions taken and follow-up needs in the appropriate system.
• Escalate complex or unresolved matters to the relevant team and monitor them through resolution.
• Maintain a courteous, professional approach while managing multiple requests and priorities.
• Share recurring customer concerns and service feedback with colleagues to support improvements.

Conocimientos

Verbal communication

Written communication

Active listening

Data entry

Multitasking

Descripción del empleo

amz is seeking a customer-focused Customer Service Representative to support customers from its Lahore, Pakistan operation. This role emphasizes clear communication, accurate information, and delivering a consistent service experience in a non-remote, on-site setting.

The successful candidate will respond to inquiries, document interactions, and escalate unresolved issues while maintaining professionalism and confidentiality in a busy team environment.