Customer Support Specialist

Creative Connect Advertising; Saddar; Presencial; PKR 480.000 - 680.000; Jornada completa

Descripción de la vacante

Creative Connect Advertising in Rawalpindi is seeking a Customer Support Specialist to deliver timely, professional assistance to clients and internal teams, addressing inquiries and resolving issues effectively.

This full-time, on-site role involves handling phone, email and chat support, logging tickets, coordinating with departments, following up on resolutions, and contributing to process improvements through documenting common issues.

Responsabilidades

• Provide timely and professional assistance to clients and internal teams.
• Handle phone, email and chat support on-site in Rawalpindi.
• Log and track tickets and coordinate with relevant departments.
• Follow up with clients to confirm resolution and improve processes.
• Document common issues and identify patterns for process changes.
• Support account managers with client communication when needed.

Descripción del empleo

Job Description:

The Customer Support Specialist will be responsible for providing timely and professional assistance to clients and internal teams, ensuring inquiries and issues are resolved effectively. This full-time, on-site role in Rawalpindi includes handling phone, email, and chat support, logging and tracking tickets, and coordinating with relevant departments to address technical and service-related concerns. The specialist will follow up with clients to confirm resolution, maintain up-to-date knowledge of company services, and contribute feedback to improve processes and customer experience. Daily tasks also involve documenting common issues, identifying patterns that may require process changes, and supporting account managers with client communication when needed.