Multichannel Customer Support Specialist

ApneJob.com; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

Mannat Clothing in Lahore is seeking a customer-focused Support Representative to join our team. You will handle inquiries via calls, WhatsApp, and social media, resolve issues, and help ensure a smooth shopping experience.

The ideal candidate has 1–2 years in customer support, excellent communication, and the ability to multitask and work well within a team. Join us to deliver exceptional service and maintain strong customer relationships.

Qualifications

• 1–2 years of experience in customer support or similar role.
• Excellent verbal and written communication skills.
• Familiarity with WhatsApp Business and social media platforms.
• Strong problem-solving and customer-handling skills.
• Ability to multitask and work effectively in a team.
• Responsible, organized, and customer-oriented attitude.

Responsibilities

• Respond promptly to customer inquiries via phone, WhatsApp, and social media.
• Handle customer complaints, orders, returns, and exchanges professionally.
• Provide accurate information about products, order status, and delivery timelines.
• Coordinate with the sales, warehouse, and delivery teams to ensure smooth order fulfillment.
• Maintain positive customer relationships and ensure high customer satisfaction.
• Follow up on pending orders and customer concerns.
• Maintain accurate records of customer interactions and complaints.
• Represent Mannat Clothing professionally in all customer communications.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Organized

Tools

WhatsApp Business

Social media platforms

Job description

Mannat Clothing in Lahore is seeking a customer-focused Support Representative to join our team. You will handle inquiries via calls, WhatsApp, and social media, resolve issues, and help ensure a smooth shopping experience.

The ideal candidate has 1–2 years in customer support, excellent communication, and the ability to multitask and work well within a team. Join us to deliver exceptional service and maintain strong customer relationships.