On-Site Customer Support Exec for US Clients | Growth

Frontline Atlas LLC; Lahore; On-site; PKR 446,000 - 558,000; Full time

Job summary

Frontline Atlas LLC is expanding its customer support team and seeks a dependable Customer Support Executive to assist with daily communication and operations for our US-based clients. The role requires confident English communication and the ability to handle inquiries professionally without constant supervision.

This position involves working with international clients, managing conversations, coordinating with internal teams, and ensuring daily tasks are completed accurately and on time.

Qualifications

• 6 months to 1 year of professional customer support experience.
• Excellent written and verbal English communication.
• Experience handling international US-based clients.
• Ability to manage multiple conversations simultaneously.
• Proficiency in Google Workspace and Microsoft Office.
• Strong attention to detail, problem-solving, and time management.
• Ability to work independently with ownership of responsibilities.
• Professional attitude, reliability, and willingness to learn new systems.

Responsibilities

• Handle customer inquiries through chat, email, and other platforms.
• Provide timely, accurate, and professional responses to customers.
• Manage multiple conversations simultaneously with quality.
• Follow up on pending requests and ensure timely resolution.
• Coordinate with team members on customer concerns and operations.
• Maintain accurate records and update spreadsheets.
• Identify urgent issues and escalate appropriately.
• Ensure smooth handovers between team members.

Skills

English communication

Customer support

Time management

Independent work

Tools

Google Workspace

Microsoft Office

Job description

Frontline Atlas LLC is expanding its customer support team and seeks a dependable Customer Support Executive to assist with daily communication and operations for our US-based clients. The role requires confident English communication and the ability to handle inquiries professionally without constant supervision.

This position involves working with international clients, managing conversations, coordinating with internal teams, and ensuring daily tasks are completed accurately and on time.