Global Customer Support Specialist – Entry Level

ibex; Lahore; On-site; PKR 334,800 - 558,000; Full time

Job summary

ibex in Lahore is hiring a Customer Success Specialist for a leading international eCommerce client in the US & UK region. This role focuses on assisting global customers with their queries regarding orders, deliveries, returns, refunds, and account support.

The ideal candidate will have excellent English communication skills, a strong problem-solving attitude, and the ability to handle high-volume inbound interactions. A welcoming work environment is promised for fresh candidates looking to establish a call center career.

Apply now to join an exceptional team and deliver outstanding customer experiences!

Qualifications

• Excellent English communication skills (mandatory).
• Ability to communicate with US & UK customers.
• Minimum Matric / O Levels (Bachelor’s preferred).
• Strong problem-solving and interpersonal skills.

Responsibilities

• Handle high-volume inbound calls, chats, and emails from US & UK customers.
• Assist with order tracking, delivery updates, returns, refunds, and account-related queries.
• Provide accurate information regarding products, pricing, shipping, and policies.
• Deliver first-call resolution through effective problem-solving.
• Maintain a professional, empathetic, and customer-first approach.

Skills

Excellent English communication skills

Strong problem-solving skills

Interpersonal skills

Basic knowledge of Microsoft Office / Google Workspace

Ability to multitask across CRM tools

Experience in international call center or eCommerce support

Education

Minimum Matric / O Levels (Bachelor’s preferred)

Job description

ibex in Lahore is hiring a Customer Success Specialist for a leading international eCommerce client in the US & UK region. This role focuses on assisting global customers with their queries regarding orders, deliveries, returns, refunds, and account support.

The ideal candidate will have excellent English communication skills, a strong problem-solving attitude, and the ability to handle high-volume inbound interactions. A welcoming work environment is promised for fresh candidates looking to establish a call center career.

Apply now to join an exceptional team and deliver outstanding customer experiences!