Remote Customer Support Executive (USA Campaign)

Trenzilo; Lahore; On-site; PKR 1,004,000 - 1,451,000; Full time

Job summary

Trenzilo is seeking an experienced Customer Support Service Representative to support customers in the USA campaign and provide clear, timely, and professional assistance.

Responsibilities include handling inbound interactions, identifying needs, and delivering effective resolutions while documenting all steps in our ticketing system. You will work to meet quality targets and protect customer information. Morning shift availability is required.

Qualifications

• At least 2 years of experience in customer support, centre operations, or centre service; international campaign experience preferred.
• Strong spoken and written English with clear pronunciation, active listening, and professional communication.
• Ability to handle customer questions, complaints, troubleshooting, and service requests calmly and accurately.
• Practical knowledge of CRM or ticketing systems, customer records, documentation, and escalation procedures.
• Strong problem-solving skills and ability to provide clear, customer-focused solutions.
• Comfort working with performance metrics, quality standards, schedules, and structured support processes.
• Reliable remote-work discipline, stable connectivity, professional conduct, and effective time management.
• Basic understanding of telecommunications services and ability to learn campaign-specific products.
• Morning shift availability.

Responsibilities

• Handle inbound customer support interactions through approved communication channels.
• Identify customer needs, explain services and procedures, and provide suitable resolutions.
• Investigate account, service, billing, or technical concerns and investigate complex cases when required.
• Document interactions accurately in customer support systems and follow established workflows.
• Meet campaign targets for response quality, productivity, attendance, and customer satisfaction.
• Protect customer information and comply with company policies and service standards.
• Share recurring customer issues and useful feedback with supervisors and relevant teams.

Skills

Customer support

English proficiency

Communication skills

Time management

Problem solving

Active listening

Tools

CRM systems

Job description

Trenzilo is seeking an experienced Customer Support Service Representative to support customers in the USA campaign and provide clear, timely, and professional assistance.

Responsibilities include handling inbound interactions, identifying needs, and delivering effective resolutions while documenting all steps in our ticketing system. You will work to meet quality targets and protect customer information. Morning shift availability is required.