Customer Support Executive

ibex; Lahore; On-site; PKR 390,600 - 558,000; Full time

Job summary

ibex in Lahore is looking for a Customer Support Executive to assist customers with queries and service delivery. The role requires a bachelor's degree, strong written and verbal communication skills, and proficiency in MS Office. Candidates should be flexible to work in shifts and have hands-on problem-solving abilities. Responsibilities include responding to customer inquiries and maintaining records of interactions. This position offers the chance to enhance the organization's reputation through committed service.

Qualifications

• Bachelor's degree or higher is required.
• Customer support experience is preferred.
• Flexibility to work in shifts is necessary.

Responsibilities

• Respond to customers professionally and provide information about products and services.
• Keep records of customer interactions and transactions.
• Follow up on customer requests to ensure appropriate actions are taken.
• Refer unresolved grievances to designated departments.
• Enhance organization reputation by accepting ownership of requests.

Skills

Customer support experience

Written and verbal English communication

Proficiency with MS Office

Problem-solving ability

Education

Bachelor's degree or above

Tools

MS Excel

MS Word

Job description

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
• Bachelors or above
• Customer support and other job experience preferred
• Must be flexible to work in shifts
• Good Written and Verbal English Communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Hands-on-problem solving ability
• The ability to communicate technical information in a simple manner