Customer Success Specialist

Abacus; Lahore; On-site; PKR 300,000 - 540,000; Full time

Benefits offered by this job

All U.S. holidays observed

Fixed working hours

Job summary

Abacus is seeking a Customer Service Specialist in Lahore to handle inquiries via calls, emails, and chat. You will provide accurate information, deliver timely solutions, and uphold a high level of customer satisfaction across channels.

The role emphasizes collaboration, strong communication, and the ability to explain technical details in simple terms while maintaining a positive customer experience.

Qualifications

• Customer-focused mindset and collaborative team player.
• Strong problem-solving and communication skills.
• Ability to explain technical details in simple terms.

Responsibilities

• Engage with customers to provide accurate information and timely support.
• Build and maintain strong relationships with customers.
• Track, communicate, and resolve service-related issues efficiently.
• Deliver a consistently positive Customer Experience to maintain QA scores.

Skills

Customer-focused

Problem-solving

Communication skills

Team player

Education

A Levels/Intermediate

Job description

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).

• Engage with customers to provide accurate information and timely support for inquiries, concerns, and service requests.
• Build and maintain strong relationships with customers to enhance service competitiveness.
• Track, communicate, and resolve service-related issues efficiently while ensuring customer satisfaction.
• Deliver a consistently positive Customer Experience to maintain high Quality Assurance (QA) scores.

What We're Looking For

• A collaborative team player with a customer-first mindset.
• Strong problem-solving and communication skills, with the ability to explain technical details in simple, clear terms.
• Passion for delivering exceptional service and creating positive customer interactions.

Job Requirements

• Minimum A Levels/Intermediate or higher education.
• Ability to maintain an American or neutral accent.

Additional Benefits

• All U.S. holidays observed.
• Fixed working hours for better work-life balance.