Customer Support Executive – International Clients

Frontline Atlas LLC; Lahore; On-site; PKR 446,000 - 558,000; Full time

Job summary

Frontline Atlas LLC is expanding its customer support team and seeks a dependable Customer Support Executive to assist with daily communication and operations for our US-based clients. The role requires confident English communication and the ability to handle inquiries professionally without constant supervision.

This position involves working with international clients, managing conversations, coordinating with internal teams, and ensuring daily tasks are completed accurately and on time.

Qualifications

• 6 months to 1 year of professional customer support experience.
• Excellent written and verbal English communication.
• Experience handling international US-based clients.
• Ability to manage multiple conversations simultaneously.
• Proficiency in Google Workspace and Microsoft Office.
• Strong attention to detail, problem-solving, and time management.
• Ability to work independently with ownership of responsibilities.
• Professional attitude, reliability, and willingness to learn new systems.

Responsibilities

• Handle customer inquiries through chat, email, and other platforms.
• Provide timely, accurate, and professional responses to customers.
• Manage multiple conversations simultaneously with quality.
• Follow up on pending requests and ensure timely resolution.
• Coordinate with team members on customer concerns and operations.
• Maintain accurate records and update spreadsheets.
• Identify urgent issues and escalate appropriately.
• Ensure smooth handovers between team members.

Skills

English communication

Customer support

Time management

Independent work

Tools

Google Workspace

Microsoft Office

Job description

Location: Township, Lahore (On-site Only)

Job Type: Full-Time

Working Days: Monday - Saturday (6 Days)

Shift Timing: 8:00 AM - 4:00 PM (8 hours)

Salary: PKR 40, 000 - 50,000 per month

Company: Frontline Atlas LLC

Location: Township, Lahore (On-site Only)

Job Type: Full-Time

Working Days: Monday - Saturday (6 Days)

Shift Timing: 8:00 AM - 4:00 PM (8 hours)

Salary: PKR 40,000 - 50,000 per month

About the Position

Frontline Atlas LLC is expanding its customer support team and looking for a dependable, experienced Customer Support Executive to assist with daily communication and operations for our US-based clients.

We’re looking for someone who already understands how customer support works, communicates confidently in English, and can handle customer inquiries professionally without requiring constant supervision.

This position involves working with international clients, managing customer conversations, coordinating with internal teams, and ensuring daily tasks are completed accurately and on time.

Key Responsibilities

• Handle customer inquiries through chat, email, and other communication platforms.
• Provide timely, accurate, and professional responses to customers.
• Manage multiple conversations while maintaining excellent service quality.
• Follow up on pending customer requests and ensure timely resolution.
• Coordinate with team members regarding customer concerns and operational matters.
• Maintain accurate records, update spreadsheets, and complete routine administrative tasks.
• Identify urgent issues and elevate them appropriately.
• Ensure smooth communication and proper handovers between team members.

Requirements

• Minimum 6 months to 1 year of professional customer support experience is required.
• Strong written and verbal English communication skills.
• Previous experience handling international customers, preferably US-based clients.
• Comfortable managing multiple customer conversations simultaneously.
• Proficiency in Google Workspace, Microsoft Office, and basic computer applications.
• Strong attention to detail, problem-solving skills, and time management.
• Ability to work independently and take ownership of assigned responsibilities.
• Professional attitude, reliability, and willingness to learn new systems.

Preferred Qualifications:

• Experience in chat-based or email-based customer support.
• Familiarity with CRM software, ticketing systems, or customer communication platforms.
• Previous experience in hospitality, property management, or international service operations.

What We Offer

• Starting salary of PKR 40,000-50,000 per month.
• Salary growth opportunities based on performance.
• Training on company-specific tools and processes.
• Professional experience working with international clients.
• Supportive team environment with opportunities for career advancement.
• Long-term employment opportunities for strong performers.

Important Information

This is a strictly on-site position in Township, Lahore. Remote or hybrid arrangements are not available.

Applicants must have previous customer support experience and be comfortable communicating professionally in English.