Network Engineer - ITSM

Arwen Tech (Pvt) Ltd.; Karachi Division; On-site; PKR 900,000 - 1,400,000; Full time

Benefits offered by this job

Excellent Salary

Fuel Allowance

Medical Insurance

Annual Leaves

Provident Fund

EOBI

Annual Bonus

Job summary

Arwen Tech (Pvt) Ltd. is seeking a Network Engineer ITSM to support deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan.

You will manage ITSM/NMS cases, assist in network design and optimization, and collaborate with teams to ensure efficient, secure network operations and high customer satisfaction. The role requires hands-on work with SolarWinds, ManageEngine, HaloITSM, and Quest, along with strong documentation and cross-team

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 1–2 years of experience in System Administration, NMS and ITSM tools.
• Hands-on exposure to real-world IT systems and technologies.

Responsibilities

• Actively participate in deployments across Pakistan.
• Open and handle ITSM/NMS cases.
• Work with enterprise architecture to implement NMS tools and ITSM deployments.

Skills

Technical troubleshooting

ITSM/NMS configuration

Documentation

Communication

Time management

Education

Bachelor’s degree in CS/IT/CE

Tools

SolarWinds

ManageEngine

HaloITSM

Quest

Job description

Competencies Required To Successfully Perform The Job:

Technical Competencies

Posted on

Nov 02, 2026

Title

Network Engineer - ITSM

Apply before

Dec 04, 2026

City

Karachi

Responsibilities

Summary of Job Profile:

A Network Engineer ITSM / EITM supports deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. They manage ITSM/NMS cases, assist in network design and optimization, and collaborate with teams to ensure efficient, secure network operations and high customer satisfaction.

Essential Duties & Responsibilities

• Actively participate in deployments across Pakistan
• Basic knowledge of SNMP, ICMP, and network protocols.
• Responsible for opening and handling ITSM/NMS cases.
• Work with enterprise-level architecture team to implement NMS tools including SolarWinds, ManageEngine, HaloITSM, and Quest installation, implementation, deployment, configuration, and troubleshooting.
• Network design, integration, optimization, and migration.
• Provide engineering support for troubleshooting.
• Work with team members to identify and resolve customer satisfaction issues.
• Any other task assigned by Management.
• Understand issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
• Keep up with deadlines and timelines for support and deployment TAT.

Requirements

Knowledge:

• Understanding of network infrastructure, hardware, and protocols (TCP/IP, routing, switching).
• Familiarity with ITSM platforms and network management solutions (SolarWinds, ManageEngine, etc.).
• Basic concepts of network security, firewalls, and troubleshooting methodologies.
• Awareness of inventory management and IT audit processes.

Skills

• Technical troubleshooting of hardware and software issues on client system.
• Deploying, configuring, and maintaining ITSM and NMS solutions.
• Clear and concise technical documentation and reporting.
• Effective communication and collaboration within IT teams.
• Time management and multitasking on daily tasks and projects.

Abilities

• Diagnose and elevate complex technical issues appropriately.
• Adapt to new technologies and quickly learn ITSM/NMS tools.
• Maintain accuracy and attention to detail in documentation and inventory management.
• Work independently under supervision and as part of a team.

Education, Experience, Licensure, Certification Required For The Position:

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field
• Minimum 1-2 years of experience in System Administration, NMS and ITSM tools
• Hands-on exposure to real-world IT systems and technologies
• Mentorship from experienced IT professionals Opportunity to transition into a full-time role based on performance

Benefits

• Hands-on exposure to real-world IT systems and technologies.
• Mentorship from experienced IT professionals.
• Opportunity to transition into a full-time role based on performance

Competencies Required To Successfully Perform The Job:

Technical Competencies

Behavioral/General Competencies

• R&S, VIOP, Security
• Expert level (Cisco or Juniper either)
• Expert Level in Citrix, RSA
• Partnership Required Certifications
• Extremely organized and highly motivated
• Team Leader; Strong directive and team-building skills
• Strong customer/consumer orientation
• Excellent communication and presentation skills

Benefits

• Excellent Salary
• Fuel Allowance
• Medical Insurance
• Annual Leaves
• Provident Fund
• EOBI
• Annual Bonus