Network Engineer - ITSM

Arwen Tech (Pvt) Ltd.; Karachi Division; On-site; PKR 850,000 - 1,400,000; Full time

Job summary

Arwentech is seeking a Network Engineer ITSM/EITM to support deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. You will manage ITSM/NMS cases, contribute to network design, and collaborate with teams to ensure secure, efficient network operations and high customer satisfaction.

The role requires knowledge of TCP/IP, routing, switching, SNMP, ICMP, and ITSM platforms.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum 1–2 years of experience in System Administration, NMS and ITSM tools.
• Hands-on exposure to real-world IT systems and technologies.
• Mentorship from experienced IT professionals.
• Opportunity to transition into a full-time role based on performance.

Responsibilities

• Actively participate in deployments across Pakistan.
• Open and handle ITSM/NMS cases.
• Work with enterprise architecture to implement NMS tools like SolarWinds, ManageEngine, HaloITSM, and Quest installation.
• Design, integrate, optimize, and migrate networks.
• Provide engineering support for troubleshooting.
• Collaborate with team to resolve customer satisfaction issues.
• Perform other tasks as assigned by Management.
• Understand issues in administering and maintaining corporate infrastructure (network, Internet, email).
• Meet deadlines and deployment timelines.

Skills

Troubleshooting

ITSM/NMS deployment

Documentation

Communication

Time management

Team collaboration

Adaptability

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

SolarWinds

ManageEngine

HaloITSM

Quest

Job description

Summary of Job Profile:

A Network Engineer ITSM / EITM supports deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. They manage ITSM/NMS cases, assist in network design and optimization, and collaborate with teams to ensure efficient, secure network operations and high customer satisfaction.

• Actively participate in deployments across Pakistan
• Basic knowledge of SNMP, ICMP, and network protocols.
• Responsible for opening and handling ITSM/NMS cases.
• Work with enterprise-level architecture team to implement NMS tools including SolarWinds, ManageEngine, HaloITSM, and Quest installation, implementation, deployment, configuration, and troubleshooting.
• Network design, integration, optimization, and migration.
• Provide engineering support for troubleshooting.
• Work with team members to identify and resolve customer satisfaction issues.
• Any other task assigned by Management.
• Understand issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
• Keep up with deadlines and timelines for support and deployment TAT.

Requirements

Knowledge :

• Understanding of network infrastructure, hardware, and protocols (TCP/IP, routing, switching).
• Familiarity with ITSM platforms and network management solutions (SolarWinds, ManageEngine, etc.).
• Basic concepts of network security, firewalls, and troubleshooting methodologies.
• Awareness of inventory management and IT audit processes.

Skills :

• Technical troubleshooting of hardware and software issues on client system.
• Deploying, configuring, and maintaining ITSM and NMS solutions .
• Clear and concise technical documentation and reporting.
• Effective communication and collaboration within IT teams.
• Time management and multitasking on daily tasks and projects.

Abilities :

• Diagnose and elevate complex technical issues appropriately.
• A dapt to new technologies and quickly learn ITSM/NMS tools.
• Maintain accuracy and attention to detail in documentation and inventory management.
• Work independently under supervision and as part of a team.

Education, Experience, Licensure, Certification required for the position:

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field
• Minimum 1-2 years of experience in System Administration, NMS and ITSM tools
• Hands-on exposure to real-world IT systems and technologies
• Mentorship from experienced IT professionalsOpportunity to transition into a full-time role based on performance
• Hands-on exposure to real-world IT systems and technologies.
• Mentorship from experienced IT professionals.
• Opportunity to transition into a full-time role based on performance

Competencies required to successfully perform the job:

• R&S, VIOP, Security
• Expert level (Cisco or Juniper either)
• Expert Level in Citrix, RSA
• Partnership Required Certifications
• Extremely organized and highly motivated
• Team Leader; Strong directive and team-building skills
• Strong customer/consumer orientation
• Excellent communication and presentation skills