Network Engineer - ITSM

ARWEN TECH (PVT) LTD.; Karachi Division; On-site; PKR 800,000 - 1,200,000; Full time

Benefits offered by this job

Excellent Salary

Fuel Allowance

Medical Insurance

Annual Leaves

Provident Fund

EOBI

Annual Bonus

Job summary

ARWEN TECH (PVT) LTD. in Karachi is seeking a Network Engineer ITSM to deploy, configure, and troubleshoot ITSM/NMS tools across Pakistan. You will participate in deployments, assist in network design, and ensure secure, reliable network operations.

The role requires 1–2 years in system administration and ITSM tool experience, with strong knowledge of network protocols and vendor tools. Excellent documentation and collaboration skills are essential.

Qualifications

• Bachelor’s degree in CS/IT/CE or related field.
• 1–2 years of System Administration, NMS and ITSM tools experience.
• Heads-on exposure to real-world IT systems and technologies.
• Opportunity to transition into a full-time role based on performance.

Responsibilities

• Actively participate in deployments across Pakistan.
• Open and handle ITSM/NMS cases.
• Assist in network design, optimization, and migration.
• Implement and troubleshoot NMS tools (SolarWinds, ManageEngine, HaloITSM, Quest).
• Provide engineering support for troubleshooting and customer satisfaction.

Skills

Network troubleshooting

ITSM/NMS deployment

Technical documentation

Communication

Time management

Education

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field

Tools

SolarWinds

ManageEngine

HaloITSM

Quest

Job description

Network Engineer - ITSM

City: Karachi

Summary of Job Profile

A Network Engineer ITSM / EITM supports deployment, configuration, and troubleshooting of network and IT service management tools across Pakistan. They manage ITSM/NMS cases, assist in network design and optimization, and collaborate with teams to ensure efficient, secure network operations and high customer satisfaction.

Essential Duties & Responsibilities

• Actively participate in deployments across Pakistan
• Basic knowledge of SNMP, ICMP, and network protocols.
• Responsible for opening and handling ITSM/NMS cases.
• Work with enterprise-level architecture team to implement NMS tools including SolarWinds, ManageEngine, HaloITSM, and Quest installation, implementation, deployment, configuration, and troubleshooting.
• Network design, integration, optimization, and migration.
• Provide engineering support for troubleshooting.
• Work with team members to identify and resolve customer satisfaction issues.
• Any other task assigned by Management.
• Understand issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
• Keep up with deadlines and timelines for support and deployment TAT.

Knowledge

• Understanding of network infrastructure, hardware, and protocols (TCP/IP, routing, switching).
• Familiarity with ITSM platforms and network management solutions (SolarWinds, ManageEngine, etc.).
• Basic concepts of network security, firewalls, and troubleshooting methodologies.
• Awareness of inventory management and IT audit processes.

Skills

• Technical troubleshooting of hardware and software issues on client system.
• Deploying, configuring, and maintaining ITSM and NMS solutions.
• Clear and concise technical documentation and reporting.
• Effective communication and collaboration within IT teams.
• Time management and multitasking on daily tasks and projects.

Abilities

• Diagnose and elevate complex technical issues appropriately.
• Adapt to new technologies and quickly learn ITSM/NMS tools.
• Maintain accuracy and attention to detail in documentation and inventory management.
• Work independently under supervision and as part of a team.

Education, Experience, Licensure, Certification Required For The Position

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field
• Minimum 1-2 years of experience in System Administration, NMS and ITSM tools
• Hands-on exposure to real-world IT systems and technologies
• Mentorship from experienced IT professionals Opportunity to transition into a full-time role based on performance

Benefits

• Hands-on exposure to real-world IT systems and technologies.
• Mentorship from experienced IT professionals.
• Opportunity to transition into a full-time role based on performance

Technical Competencies

• R&S, VIOP, Security
• Expert level (Cisco or Juniper either)
• Expert Level in Citrix, RSA
• Partnership Required Certifications
• Extremely organized and highly motivated
• Team Leader; Strong directive and team-building skills
• Strong customer/consumer orientation
• Excellent communication and presentation skills

Benefits

• Excellent Salary
• Fuel Allowance
• Medical Insurance
• Annual Leaves
• Provident Fund
• EOBI
• Annual Bonus