NOC Engineer | Computer Support Professionals (CSPRO) | Karachi

Computer Support Professionals (CSPRO); Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Travel allowance

Meal allowance

Gym allowance

Medical insurance (OPD, dental, IPD)

Performance bonuses

Certification reimbursement

Annual events

Job summary

Computer Support Professionals (CSPRO) seeks an experienced NOC Engineer to monitor network performance, support client infrastructure, and ensure maximum uptime in Karachi on-site. The role requires 1–2 years MSP experience, strong troubleshooting, and solid English communication.

The position offers competitive salary with travel and meal allowances, gym allowance, medical insurance (OPD, dental, IPD), certification reimbursement, and annual events as part of a premier IT MSP.

Qualifications

• Minimum 1–2 years MSP experience.
• Bachelor’s degree in CS/IT/SE or related technical discipline.
• Strong problem-solving and troubleshooting in fast-paced ops.
• Excellent written and verbal English communication.
• Willingness for on-site Karachi work.

Responsibilities

• Monitor network performance and system health across assigned infrastructure.
• Triage incidents and resolve network and system issues promptly.
• Respond to alerts and incidents with priority and accuracy.
• Escalate complex issues to engineering as needed.
• Document incidents and maintain operational reports; work in AEST-aligned shifts.

Skills

Problem solving

Analytical thinking

English communication

Pressure handling

IT operations

Education

Bachelor’s degree in CS/IT/SE

Tools

Monitoring platforms

Ticketing systems

Remote management tools

Scripting (Python/PowerShell)

Job description

Position Summary:

Computer Support Professionals (CSPRO) is actively seeking an experienced, proactive, and reliable NOC Engineer with 1–2 years of managed service provider (MSP) background to join our growing team on a full-time permanent on-site basis in Karachi. In this critical network operations role, you will be responsible for monitoring network performance, supporting client infrastructure, and ensuring maximum uptime across enterprise systems during assigned AEST-aligned shift rotations. You will leverage your practical troubleshooting skills, foundational networking knowledge, and familiarity with monitoring tools to deliver uncompromised service availability, rapid incident response, and operational excellence. This opportunity offers market competitive salary, travel allowance, special circumstance allowance, one-time meal, medical health insurance (OPD, dental, and IPD coverage), gym allowance, performance bonuses, certification reimbursement, and exciting annual events within a premier IT support and managed services enterprise.

Detailed Job Description:

As a NOC Engineer supporting Computer Support Professionals (CSPRO) in Karachi, you will take full operational, tactical, and technical ownership of network performance monitoring, system health tracking, alert triage, and incident resolution. Your day-to-day responsibilities include continuously monitoring network performance and system health across assigned infrastructure, troubleshooting and resolving network and system issues in a timely manner, responding swiftly to alerts and incidents, maintaining high uptime and ensuring smooth IT operations, escalating complex technical issues to relevant specialized teams, and meticulously documenting incidents and maintaining operational reports. You will work within fixed shift schedules aligned with AEST business requirements as assigned by management. You will utilize your proactive troubleshooting and analytical problem‑solving skills to resolve complex operational bottlenecks under strict service level agreements. Furthermore, you will manage application requirements ensuring strict compliance with the MSP background and Karachi on-site presence requirements.

Key Responsibilities:

• Continuously monitor enterprise network performance, system health dashboards, and infrastructure telemetry.
• Troubleshoot, diagnose, and resolve complex network connectivity and system‑level issues in a timely manner.
• Respond promptly to incoming monitoring alerts, system warnings, and operational incidents.
• Maintain optimal system uptime, network availability, and ensure smooth, uninterrupted daily IT operations.
• Escalate complex technical anomalies and high‑severity incidents to relevant engineering and support teams.
• Document incidents meticulously, log troubleshooting steps, and maintain comprehensive operational reports.
• Participate in assigned shift rotations aligned with business requirements and AEST operating hours.
• Coordinate seamlessly with cross‑functional IT support squads, client stakeholders, and technical leads.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 1 to 2 years of professional working experience within a managed service provider (MSP) background.
• Strong problem‑solving, analytical, and troubleshooting capabilities in fast‑paced operational environments.
• Basic foundational understanding of networking concepts, operating systems, systems administration, and monitoring tools.
• Excellent written and verbal English communication skills with strong documentation habits.
• Exceptional capability to work accurately and calmly under pressure across multiple open support issues.
• Passion for IT operations, network infrastructure, and continuous professional technical learning.
• Mandatory legal work eligibility and physical availability for full‑time on‑site operations in Karachi.

Nice-to-Have Skills:

• Professional certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+/Security+.
• Prior experience with enterprise monitoring platforms, ticketing systems, and remote management tools.
• Familiarity with ITIL service management frameworks, incident categorization, and SLA tracking.
• Understanding of basic scripting languages (Python, PowerShell) for task automation.

Application Information:

• Recruiter: Computer Support Professionals (CSPRO) Recruitment Division
• Contact Name: Recruitment Team
• Email: [e-mail]
• Phone:
• Company Website:
• Salary/Rate: Market Competitive Salary + Travel & Meal Allowances + Performance Bonus
• Deadline: Open until filled (Urgent Karachi On‑Site Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full‑Time On‑Site Engagement (Karachi, Pakistan)