System and Network Engineers (L1 & L2) | Great Computer Solutions (GCS) | Multan and Lahore, Pakistan

Great Computer Solutions (GCS); Multan, Lahore; On-site; PKR 1,339,000 - 2,678,000; Full time

Job summary

Great Computer Solutions (GCS) in Multan and Lahore, Pakistan, seeks System and Network Engineers (L1 & L2) to own network monitoring, incident resolution, and system administration during US night hours. You will troubleshoot, configure routers/switches/firewalls, manage Active Directory, and support MSP client environments.

You will collaborate with senior engineers and US stakeholders, maintain backups, patch management, and documentation, while delivering high availability and IT

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or a related technical discipline.
• Minimum of 2+ years of progressive professional experience in system administration, network engineering, or IT support.
• Preferred MSP experience managing multi-client infrastructures.
• Strong networking fundamentals (TCP/IP, routing, switching, VLANs, subnetting).
• Windows/Linux server administration, troubleshooting, and end-user support.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Excellent written and verbal English communication skills.
• Mandatory willingness to work US shift hours (6:00 PM - 3:00 AM) in Multan or Lahore, Pakistan.
• Legal work eligibility for full-time on-site employment in Pakistan.

Responsibilities

• Provide frontline L1 and L2 technical support for client network and system infrastructures.
• Monitor and manage enterprise network devices, routers, switches, firewalls, and VPNs.
• Administer Windows and Linux OS, user accounts, permissions, and Active Directory.
• Handle support tickets within an MSP operational model following SLAs.
• Coordinate backups, patch management, and preventive maintenance checks.
• Collaborate with US-based client teams, remote engineering squads, and local IT leads.
• Work US night shift hours (6:00 PM - 3:00 AM) to cover international clients.
• Maintain technical documentation, ticket logs, and network asset inventories.

Skills

TCP/IP & routing

Switching & VLANs

Windows & Linux admin

Active Directory

Customer-facing support

US shift readiness

MSP operations

Education

Bachelor’s degree in CS/IT/Telecommunications

Tools

FortiGate

Palo Alto

AWS

Azure

Job description

Position Summary

Great Computer Solutions (GCS) is actively seeking talented, passionate, and high-caliber System and Network Engineers (Levels L1 and L2) with preferred Managed Service Provider (MSP) experience to join our growing technology team on a full-time permanent on-site basis in Multan and Lahore, Pakistan. In this critical technical infrastructure role, you will be responsible for supporting US-based clients, maintaining network stability, resolving system outages, and ensuring uncompromised IT infrastructure performance during US operational hours (6:00 PM - 3:00 AM). You will leverage your deep specialist expertise in enterprise routing, switching, system administration, and MSP operations to deliver uncompromised system resilience, high availability, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier regional technology services enterprise.

Detailed Job Description

As a System and Network Engineer (L1 & L2) supporting Great Computer Solutions (GCS) in Multan and Lahore, Pakistan, you will take full operational, tactical, and technical ownership of network monitoring, incident resolution, client system administration, and infrastructure maintenance during US night hours (6:00 PM - 3:00 AM). Your day-to-day responsibilities include troubleshooting L1/L2 network and system anomalies, configuring routers, switches, and firewalls, managing user access and Active Directory, resolving end-user IT support tickets, maintaining MSP client environments, and collaborating closely with senior systems engineers, project managers, and US-based client stakeholders. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex technical bottlenecks under strict service level agreements.

Key Responsibilities

• Provide frontline L1 and L2 technical support, incident triage, and root cause troubleshooting for client network and system infrastructures.
• Monitor and manage enterprise network devices, routers, switches, firewalls, and VPN connections.
• Administer Windows and Linux operating systems, user accounts, permissions, and Active Directory environments.
• Handle support tickets efficiently within a Managed Service Provider (MSP) operational model, adhering to strict SLAs.
• Coordinate and execute system backups, software patch management, and preventive maintenance health checks.
• Collaborate seamlessly with US-based client teams, remote engineering squads, and local IT operations leads.
• Work effectively on a US night shift schedule (6:00 PM - 3:00 AM) to provide seamless coverage for international clients.
• Maintain accurate technical documentation, ticket logs, configuration backups, and network asset inventories.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications Engineering, or a related technical discipline.
• Minimum of 2+ years of progressive professional experience in system administration, network engineering, or IT support.
• Preferred prior working experience within a Managed Service Provider (MSP) environment managing multi-client infrastructures.
• Strong, demonstrable practical knowledge of networking fundamentals (TCP/IP, routing, switching, VLANs, subnetting).
• Solid practical experience in Windows/Linux server administration, troubleshooting, and end-user support.
• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under fast-paced operational conditions.
• Excellent written and verbal English communication skills with strong customer-facing and interpersonal abilities.
• Mandatory physical availability and willingness to work US shift hours (6:00 PM - 3:00 AM) in Multan or Lahore, Pakistan.
• Mandatory legal work eligibility for full-time on-site employment in Pakistan.

Nice-to-Have Skills

• Professional vendor certifications such as CCNA, CompTIA Network+, MCSA, or ITIL Foundation.
• Prior professional working experience supporting international clients or US-based enterprise IT accounts.
• Hands-on familiarity with cloud infrastructure platforms (AWS, Azure) and remote monitoring and management (RMM) tools.
• Advanced understanding of enterprise cybersecurity tools, firewalls (FortiGate, Palo Alto), and endpoint protection solutions.

Application Information

• Recruiter: Great Computer Solutions (GCS) Human Resources Division
• Contact Name: Nadir (Technical Recruitment Lead)
• Email: [e-mail] (CC: [e-mail])
• Phone / WhatsApp: [phone]
• Company Website:
• Salary/Rate: Market Competitive / IT Services Package (US Shift Allowance Included)
• Deadline: Open until filled (Urgent Multan and Lahore On-Site Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time On-Site Engagement (Multan and Lahore, Pakistan – US Hours: 6:00 PM - 3:00 AM)