Hosting Support Executive — Training Provided & Growth Path

CVDBM; Gujranwala Division; On-site; PKR 446,400 - 725,400; Full time

Benefits offered by this job

Training provided

Performance bonuses

Office-based

Job summary

Pits is hiring Hosting Support Executives in Gujranwala to handle WHMCS and cPanel related queries. The role emphasizes learning with complete training provided and no prior technical knowledge required.

You'll support customers via WhatsApp, Email, and Chat, maintain fast response times, and work full-time in-office from 8 AM to 5 PM, Monday to Friday, with clear growth paths and performance bonuses based on KPIs.

Qualifications

• Fresh graduates welcome; no prior technical knowledge required.
• Ability to manage multiple support tickets and prioritize tasks.
• Strong communication skills for WhatsApp, Email, and Chat support.

Responsibilities

• Manage customer queries and hosting issues (WHMCS + cPanel).
• Provide timely and professional support via WhatsApp, Email, and Chat.
• Maintain fast response times and resolve tickets with AI chatbot assistance (RapiNova).
• Track performance using KPIs in the HR system and pursue growth paths.

Skills

Customer support

Attention to detail

Multi-tasking

Teamwork

Fast learner

Tools

WHMCS

cPanel

Job description

Pits is hiring Hosting Support Executives in Gujranwala to handle WHMCS and cPanel related queries. The role emphasizes learning with complete training provided and no prior technical knowledge required.

You'll support customers via WhatsApp, Email, and Chat, maintain fast response times, and work full-time in-office from 8 AM to 5 PM, Monday to Friday, with clear growth paths and performance bonuses based on KPIs.