Customer Support Pro: Troubleshoot & Delight

Recruit AI; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Computer House in Lahore is seeking a Customer Support Specialist with at least 2 years of experience to join our team. You will handle inquiries across phone, email, and chat, resolve issues, and guide customers with product knowledge.

The role emphasizes collaboration with other departments, precise record-keeping in CRM, and a commitment to high service standards. You will contribute to ongoing knowledge base updates and help train new representatives.

Qualifications

• 2+ years of experience in customer support.
• Strong CRM and product knowledge.
• Excellent communication and collaboration skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Use customer relationship management systems to track and manage customer interactions.
• Understand product features and specifications to provide accurate information to customers.
• Resolve product-related issues by troubleshooting and providing clear solutions.
• Document customer interactions and update support tickets accurately and timely.
• Collaborate with other departments to escalate and resolve complex customer issues.
• Identify opportunities to improve customer satisfaction and suggest process enhancements.
• Maintain an up-to-date knowledge base concerning product updates and company policies.
• Ensure consistent adherence to company service standards and policies.
• Follow up with customers to confirm resolution and gather feedback.
• Assist in training new representatives by sharing best practices and insights.

Skills

Customer service

CRM systems

Communication skills

Tools

CRM software

Job description

Computer House in Lahore is seeking a Customer Support Specialist with at least 2 years of experience to join our team. You will handle inquiries across phone, email, and chat, resolve issues, and guide customers with product knowledge.

The role emphasizes collaboration with other departments, precise record-keeping in CRM, and a commitment to high service standards. You will contribute to ongoing knowledge base updates and help train new representatives.