Hosting Support Executive

CVDBM; Gujranwala Division; On-site; PKR 446,400 - 725,400; Full time

Benefits offered by this job

Training provided

Performance bonuses

Office-based

Job summary

Pits is hiring Hosting Support Executives in Gujranwala to handle WHMCS and cPanel related queries. The role emphasizes learning with complete training provided and no prior technical knowledge required.

You'll support customers via WhatsApp, Email, and Chat, maintain fast response times, and work full-time in-office from 8 AM to 5 PM, Monday to Friday, with clear growth paths and performance bonuses based on KPIs.

Qualifications

• Fresh graduates welcome; no prior technical knowledge required.
• Ability to manage multiple support tickets and prioritize tasks.
• Strong communication skills for WhatsApp, Email, and Chat support.

Responsibilities

• Manage customer queries and hosting issues (WHMCS + cPanel).
• Provide timely and professional support via WhatsApp, Email, and Chat.
• Maintain fast response times and resolve tickets with AI chatbot assistance (RapiNova).
• Track performance using KPIs in the HR system and pursue growth paths.

Skills

Customer support

Attention to detail

Multi-tasking

Teamwork

Fast learner

Tools

WHMCS

cPanel

Job description

WHM (Web Host Manager) FTP/SFTP Server Troubleshooting Shared Hosting Management VPS Management Backup & Restoration

Job Description

No Technical Experience Required – Complete Training Provided!

We are hiring Hosting Support Executives to join our Gujranwala office for the hosting division.

The role involves managing customer queries, handling hosting issues (WHMCS + cPanel), and ensuring timely and professional support through WhatsApp, Email, and Chat channels.

Fresh graduates welcome – no prior technical knowledge needed!

Complete training on cPanel, WHMCS, server basics, and customer support.

Supportive work environment with clear growth paths.

Support Executives are expected to maintain fast response times, resolve tickets using AI chatbot assistance (RapiNova), and uphold the highest standards of service quality per the Hosting Supervision Guideline.

Performance is tracked through KPIs in the PITS HR System, with clear promotion paths and performance bonuses.

Work Type: Office-based only

Job Requirement

Experience: Fresh to 1 year (comprehensive training provided)

• Personal Equipment: Must have your own laptop and smartphone for daily work
• Work Arrangement: Full-time office-based position (8 AM - 5 PM, Monday-Friday)
• Availability: Immediate joiners preferred or maximum 2-week notice period

Preferred Qualities

• Patient and empathetic approach to customer problems
• Strong attention to detail and problem-solving ability
• Ability to multi-task and manage multiple support tickets
• Quick learner with willingness to master technical concepts
• Team player with collaborative work style