Customer Support Executive (Female)

Code Ninety; Islamabad; On-site; PKR 761,670 - 912,330; Full time

Job summary

Code Ninety is looking for a female Customer Support Executive to join our team in Islamabad. This full-time position offers a monthly salary of PKR 75,000 plus performance bonuses. Responsibilities include managing customer inquiries through CRM systems like Zendesk and Freshdesk, resolving issues via live chat, and maintaining high service levels. Ideal candidates should have a completed Bachelor's degree, a year of relevant experience, and excellent communication skills in English and Urdu. A flexible work schedule is available.

Qualifications

• Must have 12 months of professional experience in customer support or call center roles.
• Must be able to work on-site in Islamabad with flexible shift timings.
• Proficient in using various customer relationship management systems.

Responsibilities

• Handle customer inquiries using Zendesk and Freshdesk.
• Resolve technical support issues via live chat platforms.
• Maintain service level agreements with 95% first-call resolution rates.

Skills

Advanced proficiency in CRM software (Zendesk, Freshdesk, Salesforce)

Strong problem-solving abilities

Excellent English and Urdu communication skills

Education

Bachelor's degree (completed)

Tools

Zendesk

Freshdesk

Salesforce

Job description

Join Code Ninety as Customer Support Executive (Female) in our modern Islamabad office. Full-time customer support executive (female) position with PKR 75,000 monthly salary plus performance bonuses for customer service executive roles in Islamabad and Rawalpindi.

Responsibilities: Handle customer inquiries using Zendesk ticketing system and Freshdesk CRM, manage inbound calls through cloud-based call center software, resolve technical support issues via live chat platforms, process customer complaints using case management tools, maintain service level agreements (SLA) with 95% first-call resolution targets, and provide product support for enterprise software clients. You'll work with international clients from the US, GCC, and Pakistan using professional communication tools and customer relationship management systems.

Requirements: Bachelor's degree (completed), 12 months professional experience in customer support executive, customer service executive, or call center executive jobs, advanced proficiency in CRM software (Zendesk, Freshdesk, Salesforce), excellent English and Urdu communication skills, strong problem-solving abilities, and ability to work on-site at our Islamabad office with flexible shift timings.