Chat Support Executive

Zameen Media Pvt. Ltd.; Lahore; Hybrid; PKR 279,000 - 502,000; Full time

Job summary

Zameen Media Pvt. Ltd. is seeking a Chat Support Executive for its Bayut and Dubizlee Operations in Lahore. The role involves handling live chat, client inquiries, account provisioning, upgrades and degradations, and XML feed setups, with a hybrid work model.

The ideal candidate has 6 months to 1 year in email/chat support, graduate education, strong English communication, and proficiency in MS Word/Excel. Open to both genders and entry-level applicants.

Qualifications

• Experience of 6 months to 1 year in email or chat support.
• Graduate required.
• Location: Gulberg, Lahore.
• Shifts: Hybrid.
• Gender: Both.
• Entry level position.
• Excellent spoken and written English.
• Good communication and follow-up skills.
• Proficient in MS Word and MS Excel.
• Experience in customer service/call center preferred.

Responsibilities

• Provisioning packages upon invoices for new and existing accounts.
• Account upgradation upon invoices from different channels.
• Account degradation upon expiration.
• Handle other degradation requests from various teams.
• Set up XML feed integration.
• Escalate client grievances related to Bayut/Dubizzle operations.
• Provide live chat support for web users.
• Provide after-sales support to account managers.

Skills

English proficiency

Communication

MS Word

MS Excel

Education

Graduate

Tools

MS Word

MS Excel

Job description

Zameen.com is looking to hire a 'Chat Support Executive' for its Bayut and Dubizlee Operations.

Job Responsibilities:

• Responsible for provisioning the packages upon receiving invoices for new & existing accounts.
• Responsible for client account up gradation upon receiving invoices from different channels.
• Responsible for client account degradation upon expiration of client account.
• Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
• Responsible to setup XML feed Integration.
• Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
• Live chat support to all related web users.
• Providing after sales & support to all account managers.

Job Requirements:

• Experience: 06 months - 1 Year (Email/Chat Support)
• Education: Must be a graduate
• Location: Gulberg, Lahore
• Shifts: Hybrid
• Gender: Both
• Position Level: Entry Level
• Should have very good command over spoken and special written English.
• Can communicate with Internal/external staff for their day-to-day queries & their quick fix.
• Preferably a graduate with a minimum 6 Months experience.
• Experience in Customer services role, preferably from a support/call center.
• Strong communication and follow-up skills.
• Have a working knowledge of computer software like MS Word and Excel.