Global Smart Hands Hiring: Service Delivery Coordinator Global Smart Hands

Pintern; Pakistan; À distance; PKR 1 000 000 - 1 500 000; Plein temps

Résumé du poste

Global Smart Hands is hiring for a Service Delivery Coordinator to work fully remotely from Pakistan. The role coordinates service delivery end-to-end and supports engineers across L1–L3 to ensure timely, quality outcomes.

You will source and schedule engineers, manage SLA tickets, and liaise with European recruiters to align capacity with demand. Strong English is essential, with 1–3 years IT MSP experience required.

Qualifications

• Advanced English required (written/spoken).
• 1–3 years IT Managed Services experience.
• SLA ticket handling experience.
• Existing L1–L3 engineer pool & network knowledge.

Responsabilités

• Coordinate service delivery end-to-end
• Source; schedule L1–L3 engineers
• Manage SLA tickets and engineer database
• Liaise with European recruiters

Connaissances

Advanced English

MSP experience

SLA tickets

Vendor liaison

Description du poste

Global Smart Hands is hiring for Service Delivery Coordinator in Fully Remote (Pakistan). Apply now on Pintern.

Global Smart Hands is hiring!

Role: *Service Delivery Coordinator*

Responsibilities

• Coordinate service delivery end-to-end
• Source ; schedule L1–L3 engineers
• Manage SLA tickets and engineer database
• Liaise with European recruiters

Requirements

• Advanced English (written/spoken)
• 1–3 years IT Managed Services experience
• SLA ticket handling experience
• Existing L1–L3 engineer pool amp; network