Technical Support Engineer | NGTSOL | Lahore, Pakistan

Next Generation Technology Solutions (NGTSOL); Lahore; Hybrid; PKR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Transport support for femaleCandidates

Permanent on-site role in Lahore

Job summary

NGTSOL in Lahore, Pakistan, is hiring Technical Support Engineers for permanent on-site roles with UK/US rotational and night shifts. You’ll own enterprise IT support, troubleshoot Windows/macOS, manage 365, Exchange, and Google Workspace, and maintain detailed incident records.

Ideal candidates hold a IT/CS degree, have enterprise support experience, and communicate professionally in English. The role includes dedicated transport support for female candidates and immediate joining options.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related technical discipline.
• Proven practical experience in IT technical support, helpdesk administration, or enterprise customer engineering roles.
• Strong operational expertise in Windows and macOS troubleshooting and administration.
• Experience administering Microsoft 365, Exchange, and Google Workspace.
• Knowledge of user account management, access control lists, and IT security hygiene.
• Experience with ITSM ticketing systems and remote support tooling.
• Excellent professional English communication skills.
• Eligible for legal work in Pakistan and onsite duties in Lahore.

Responsibilities

• Provide prompt remote technical support to international enterprise clients across global time zones.
• Troubleshoot and resolve Windows and macOS operating system issues on workstations and laptops.
• Administer Microsoft 365, Exchange Server, and Google Workspace environments.
• Manage user accounts, RBAC, password resets, and MFA configurations.
• Record and track incidents in ITSM tickets and maintain documentation.
• Collaborate with cross-functional IT teams and international stakeholders.
• Participate in 24/7 rotational UK/US night shifts and on-site operations in Lahore.

Skills

Windows/macOS troubleshooting

Microsoft 365 administration

Exchange Server administration

Google Workspace administration

IT security hygiene

IT service management & tickets

Professional English communication

Onsite availability in Lahore

Education

Bachelor’s degree in IT/CS/SE or related tech discipline

Tools

ServiceNow

Jira

Zendesk

Job description

Position Summary:

Driving advanced international IT support, remote technical troubleshooting, and enterprise client assistance in Lahore, Pakistan, Next Generation Technology Solutions (NGTSOL) is actively seeking four skilled Technical Support Engineers for permanent full-time onsite engagements. In this vital technical role, you will take full operational, tactical, and technical ownership of international client support, Windows and macOS operating system diagnostics, Microsoft 365 administration, Exchange and Google Workspace maintenance, and rigorous incident resolution. Bringing a proactive mindset and technical expertise in enterprise IT infrastructure, you will empower a fast-growing technology solutions enterprise to achieve uncompromised system availability, rapid service level agreement (SLA) compliance, and superior customer satisfaction. This prestigious career opportunity offers competitive remuneration, dedicated transport support for female candidates, immediate joining preferences, and professional growth within a leading international IT outsourcing and consulting enterprise.

Detailed Job Description:

As a Technical Support Engineer supporting NGTSOL on an onsite basis in Lahore, Pakistan across UK and US rotational and night shift timings, you will take full operational, tactical, and technical ownership of remote technical support, incident troubleshooting, and client relationship management. Your day-to-day responsibilities include resolving complex technical incidents for international clients, troubleshooting Windows and macOS environments, configuring Microsoft 365, Exchange, and Google Workspace user accounts, managing access permissions, maintaining meticulous support tickets and documentation in ITSM platforms, and interacting directly with human resources managers and recruitment specialists like Novera Saleem.

Key Responsibilities:

• Provide prompt, professional, and effective remote technical support to international enterprise clients across global time zones.
• Troubleshoot, diagnose, and resolve operating system issues across Windows and macOS workstations and laptops.
• Administer, configure, and manage Microsoft 365, Exchange Server, and Google Workspace corporate email and collaboration environments.
• Manage user account creation, role-based access permissions, password resets, and multi-factor authentication (MFA) security configurations.
• Resolve technical incidents and IT service requests while strictly adhering to internal service level agreements (SLAs).
• Maintain accurate, comprehensive support tickets, incident logs, technical documentation, and knowledgebase troubleshooting articles.
• Collaborate seamlessly with cross-functional IT support squads, systems administrators, and international client stakeholders.
• Participate actively in 24/7 rotational shift schedules, UK/US night shifts, and emergency outage support rosters.

Required Qualifications & Skills:

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related technical discipline.
• Proven practical experience in IT technical support, helpdesk administration, or enterprise customer engineering roles.
• Strong, demonstrable operational expertise in Windows and macOS operating system troubleshooting and administration.
• Comprehensive working knowledge and practical proficiency in Microsoft 365, Exchange, and Google Workspace administration.
• Deep practical experience in user account management, access control lists, and IT security hygiene.
• Solid practical grasp of IT service management ticketing systems, remote assistance tools, and diagnostic utilities.
• Exceptional analytical problem-solving aptitude, customer service excellence, and professional English communication skills.
• Mandatory legal work authorization and physical availability for onsite professional operations in Lahore, Pakistan (UK/US rotational and night shifts).

Nice-to-Have Skills:

• Professional technical certifications such as Microsoft Certified: Modern Desktop Administrator, Cisco Certified Support Technician (CCST), or Linux Professional Institute certification.
• Prior professional working experience in top-tier multinational IT support centers, Business Process Outsourcing (BPO) firms, or software development enterprises.
• Familiarity with ITIL service management frameworks and enterprise ticketing platforms (ServiceNow, Jira, Zendesk).
• Active participation in IT support forums, user groups, or technical helpdesk communities.
• Female candidates are strongly encouraged to apply (special transport support provided by company).

Application Information:

• Recruiter: Next Generation Technology Solutions (NGTSOL) Recruitment Division
• Contact Name: Novera Saleem (Manager HR, Talent Acquisition & OD Specialist)
• Email: [e-mail]
• Phone:
• Company Website: https://www.ngtsol.com
• Salary/Rate: Market Competitive / Enterprise IT Support Package
• Work Schedule: UK/US Timings | Rotational & Night Shifts (24/7 Support Environment)
• Deadline: Open until filled (Urgent Lahore Technical Support Engineer Openings – 4 Positions)
• Notice Period: Immediate Joiners Preferred
• Contract Duration: Permanent / Full-Time On-Site Engagement (Lahore, Pakistan)

Recruitment Pro Tip:

When applying for this Technical Support Engineer position through NGTSOL, ensure your resume explicitly highlights your Microsoft 365/Google Workspace administration tenure, Windows/macOS troubleshooting expertise, and confirms your shift flexibility for international timings.