Global Support Specialist: Scheduling & Onboarding

Navigator HR Consulting Solutions; Lahore; On-site; PKR 1,116,000 - 1,339,000; Full time

Job summary

Navigator HR Consulting Solutions in Lahore is seeking a Customer Support Executive to respond to client and worker inquiries by phone, email, and chat. The role operates 12pm–8pm, Monday to Friday, in person at the Model Town Lahore office, with a salary range of PKR 100k–120k.

You will guide new workers through registration, manage shifts, timesheets, payroll, and onboarding, and maintain CRM records. 3–4 years of experience, strong English, and calm problem-solving are essential for

Qualifications

• Fluent English, both spoken and written.
• Experience using CRM/support systems and MS Office.
• Ability to multitask and manage high-volume inquiries.
• Experience with international teams is a plus.

Responsibilities

• Respond to client and worker inquiries via phone, email, and chat promptly.
• Handle shift scheduling, timesheets, payroll, and onboarding processes.
• Coordinate shift confirmations and manage last-minute changes.
• Guide new workers through registration and compliance requirements.
• Maintain accurate CRM/support system records of interactions.
• Escalate complex issues to Product, HR, or Account teams when needed.
• Follow up with clients/workers to ensure issues are resolved.
• Support compliance checks and keep records up to date.
• Collaborate with teams across Europe and Pakistan.

Skills

Fluent English

Excellent communication

CRM experience

MS Office

Time management

Education

High school diploma

Bachelor's degree preferred

Job description

Position: Customer Support Executive

Salary 100k to 120k

Time: 12pm to 8pm Monday to Friday

Location: Model Town Lahore

Location: Lahore Office

Experience: 3-4 years preferred

Employment Type: Full-time and In Person

Key Responsibilities:

• Respond to client and worker inquiries through phone, email, and chat in a timely and professional manner.
• Handle issues related to shift scheduling, timesheets, payroll, and platform onboarding.
• Coordinate shift confirmations and manage last-minute schedule changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to the relevant Product, HR, or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product, Operations, and Payroll teams based across Europe and Pakistan.
  
  
  

Candidate Requirements:

• 3-4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English, both spoken and written, is mandatory, as the candidate will communicate directly with European clients and workers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Experience using CRM/support systems, MS Office, or similar tools.
• Ability to multitask and manage a high volume of inquiries across different time zones.
• High school diploma required; Bachelor's degree preferred.
• Previous experience working with international teams or European clients would be a plus.