Remote IT Helpdesk Manager | Lead Support & SLAs

BGBx; Pakistan; On-site; PKR 20,000,000 - 30,000,000; Full time

Benefits offered by this job

Health care insurance

Retirement plans

Generous paid time off

Wellness benefits

Learning and development opportunities

Job summary

BGBx, a leader in commercial solutions for pharmaceutical companies, is hiring a Helpdesk Manager in Pakistan. This position is responsible for overseeing day-to-day IT Helpdesk operations, ensuring effective support for technology needs.

Ideal candidates will have 3-5 years of IT support experience, with strong leadership skills. BGBx offers a competitive salary and benefits package, emphasizing professional growth and a collaborative culture.

Qualifications

• 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity.
• Strong knowledge of operating systems and mobile platforms.
• Excellent communication and interpersonal skills with a strong customer service orientation.

Responsibilities

• Oversee intake, triage, prioritization, and resolution of IT support tickets.
• Act as an escalation point for complex or high-priority technical issues.
• Install, configure, and maintain end-user hardware and software.

Skills

IT support

Troubleshooting

Leadership

Customer service

Network fundamentals

Tools

Office 365

Helpdesk ticketing systems

Job description

BGBx, a leader in commercial solutions for pharmaceutical companies, is hiring a Helpdesk Manager in Pakistan. This position is responsible for overseeing day-to-day IT Helpdesk operations, ensuring effective support for technology needs.

Ideal candidates will have 3-5 years of IT support experience, with strong leadership skills. BGBx offers a competitive salary and benefits package, emphasizing professional growth and a collaborative culture.