Freight & Logistics Support & Sales Executive

Recruit AI; Karachi Division; On-site; PKR 446,000 - 781,000; Full time

Job summary

Recruit AI in Karachi is seeking a Customer Support Executive - Freight & Logistics to bridge customer needs with freight services. You will manage inquiries, provide shipment updates, and help prepare accurate quotations and service proposals tailored to client requirements.

The role involves coordinating with shipping lines, airlines, transporters, and overseas agents, supporting sales and marketing through lead generation, and maintaining precise customer records and reports to ensure smooth

Responsibilities

• Respond promptly to customer inquiries related to freight and logistics services with clear and courteous communication.
• Coordinate shipment updates and follow-ups with customers to provide timely and accurate information.
• Assist in preparing detailed freight quotations and customized service proposals that align with customer needs.
• Communicate effectively with shipping lines, airlines, transporters, and overseas agents to ensure smooth logistics processes.
• Support sales and marketing efforts by actively generating leads through phone calls, emails, and online engagement.
• Maintain accurate and organized customer records, operational reports, and service documentation.
• Collaborate internally with operations and documentation departments to streamline customer service and shipment processing.
• Promote new business development initiatives by identifying opportunities and supporting sales campaigns.
• Handle multiple tasks efficiently while maintaining a high level of professionalism and customer satisfaction.

Job description

Recruit AI in Karachi is seeking a Customer Support Executive - Freight & Logistics to bridge customer needs with freight services. You will manage inquiries, provide shipment updates, and help prepare accurate quotations and service proposals tailored to client requirements.

The role involves coordinating with shipping lines, airlines, transporters, and overseas agents, supporting sales and marketing through lead generation, and maintaining precise customer records and reports to ensure smooth