Customer Support Executive - Freight & Logistics - TJ / 1950254

Recruit AI; Karachi Division; On-site; PKR 446,000 - 781,000; Full time

Job summary

Recruit AI in Karachi is seeking a Customer Support Executive - Freight & Logistics to bridge customer needs with freight services. You will manage inquiries, provide shipment updates, and help prepare accurate quotations and service proposals tailored to client requirements.

The role involves coordinating with shipping lines, airlines, transporters, and overseas agents, supporting sales and marketing through lead generation, and maintaining precise customer records and reports to ensure smooth

Responsibilities

• Respond promptly to customer inquiries related to freight and logistics services with clear and courteous communication.
• Coordinate shipment updates and follow-ups with customers to provide timely and accurate information.
• Assist in preparing detailed freight quotations and customized service proposals that align with customer needs.
• Communicate effectively with shipping lines, airlines, transporters, and overseas agents to ensure smooth logistics processes.
• Support sales and marketing efforts by actively generating leads through phone calls, emails, and online engagement.
• Maintain accurate and organized customer records, operational reports, and service documentation.
• Collaborate internally with operations and documentation departments to streamline customer service and shipment processing.
• Promote new business development initiatives by identifying opportunities and supporting sales campaigns.
• Handle multiple tasks efficiently while maintaining a high level of professionalism and customer satisfaction.

Job description

Our client Recruit AI is looking for a Customer Support Executive - Freight & Logistics in Karachi

As a Customer Support & Sales Executive at Recruit AI, you play a vital role in bridging customer needs with freight and logistics services. Your daily activities involve managing incoming inquiries with professionalism and clarity while ensuring that shipment updates are communicated promptly. You support business growth by assisting in the preparation of accurate quotations and service proposals tailored to customer requirements. Collaboration is essential as you interact with shipping lines, airlines, transporters, and overseas agents to facilitate smooth logistics operations.

This role demands strong multitasking abilities to handle sales and marketing support effectively through lead generation via calls, emails, and online channels. You maintain detailed customer records and operational reports, ensuring that all information is accurate and up-to-date. Coordination with internal teams such as operations and documentation is crucial for seamless service delivery. The position does not involve managing a team but requires excellent organizational skills and a customer-focused approach.

Responsibilities

• Respond promptly to customer inquiries related to freight and logistics services with clear and courteous communication.
• Coordinate shipment updates and follow-ups with customers to provide timely and accurate information.
• Assist in preparing detailed freight quotations and customized service proposals that align with customer needs.
• Communicate effectively with shipping lines, airlines, transporters, and overseas agents to ensure smooth logistics processes.
• Support sales and marketing efforts by actively generating leads through phone calls, emails, and online engagement.
• Maintain accurate and organized customer records, operational reports, and service documentation.
• Collaborate internally with operations and documentation departments to streamline customer service and shipment processing.
• Promote new business development initiatives by identifying opportunities and supporting sales campaigns.
• Handle multiple tasks efficiently while maintaining a high level of professionalism and customer satisfaction.