Customer Support & Sales Executive - Freight Logistics - PJ / 1950257

Recruit AI; Karachi Division; On-site; PKR 900,000 - 2,100,000; Full time

Job summary

Trans Total Logistics in Karachi is seeking a proactive Customer Support & Sales Executive to manage inquiries related to freight forwarding and logistics services. The role focuses on coordinating shipments, preparing quotations, and supporting business development with internal teams and external partners.

The ideal candidate will have 3+ years of relevant experience, a relevant Bachelor's degree, and strong MS Office/email skills to maintain records and drive sales opportunities while

Qualifications

• At least three years of relevant experience.
• Bachelor's degree in Business Administration, Marketing, or Supply Chain Management.
• Ability to handle multiple inquiries, manage sales pipelines, and maintain records.

Responsibilities

• Respond promptly to customer inquiries related to freight forwarding, shipping, and logistics services.
• Coordinate with customers regularly to provide shipment updates and follow-ups.
• Assist in preparing detailed quotations, rate proposals, and service offers.
• Liaise with shipping lines, airlines, transporters, and overseas agents to obtain shipment information.
• Support sales and marketing initiatives by generating leads via cold calls, emails, and online platforms.
• Build and maintain relationships with current and potential customers to drive growth.
• Maintain accurate customer records, sales data, and follow-up details.

Skills

Customer Support

Sales

MS Office

Communication

Lead generation

Coordination

Education

Bachelor's degree in Business Administration, Marketing, or Supply Chain Management

Tools

MS Office

Job description

Our client Trans Total Logistics is looking for a Customer Support & Sales Executive - Freight Logistics in Karachi

Trans Total Logistics seeks a proactive and customer-focused Customer Support and Sales Executive to strengthen its freight and logistics team. This role centers on managing customer inquiries related to freight forwarding and shipment services, ensuring timely coordination and follow-ups. The ideal candidate actively supports sales efforts by assisting in preparing quotations, liaising with shipping partners, and developing business opportunities to expand the client base. Effective communication and strong customer relationship skills are pivotal for success in this position. With a focus on delivering exceptional customer service, the executive will foster long-term partnerships while supporting operational excellence across departments.

The position requires at least three years of relevant experience and a Bachelors degree in Business Administration, Marketing, or Supply Chain Management. The executive must efficiently handle multiple inquiries, manage sales pipelines, and maintain accurate records using tools such as MS Office and email communication. While this role does not include managing a team, it demands a target-driven mindset and collaborative coordination with internal departments and external stakeholders to ensure seamless shipment handling and customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries related to freight forwarding, shipping, and logistics services, providing accurate and clear information.
• Coordinate with customers regularly to provide shipment updates, resolve queries, and ensure timely follow-up actions.
• Assist in preparing and sharing detailed quotations, rate proposals, and service offers tailored to prospective and existing customers.
• Liaise with shipping lines, airlines, transporters, and overseas agents to obtain shipment information and facilitate smooth service delivery.
• Support sales and marketing initiatives by generating leads through cold calling, emails, online platforms, and other business development channels.
• Build, nurture, and maintain strong relationships with current and potential customers to enhance customer loyalty and business growth.
• Maintain precise and up-to-date customer records, sales data, follow-up details, and operational reports to support data-driven decision making.
• Coordinate closely with internal operations and documentation teams to guarantee smooth handling of shipments and accurate service execution.
• Follow up systematically on sales inquiries, quotations, and potential business opportunities to maximize conversion rates.
• Manage multiple tasks and inquiries efficiently, ensuring deadlines and targets are consistently met with professionalism and focus.