Global Freight Customer Experience Specialist

Abdul Aziz Savul & Co; Karachi Division; On-site; PKR 558,000 - 1,004,000; Full time

Job summary

Abdul Aziz Savul & Co in Karachi seeks a Customer Service Representative to be the primary contact for customers and international network agents, ensuring professional support for freight forwarding services.

You will respond to inquiries, resolve complaints, coordinate with operations to ensure timely shipments, keep clients informed of status changes, and maintain accurate CRM records.

The ideal candidate will have graduate education and proven customer-service experience in logistics.

Qualifications

• Prior experience in customer service within logistics or freight forwarding (preferable)
• Excellent communication and problem-solving skills
• Strong organizational skills and attention to detail
• Ability to handle high-pressure situations effectively
• Minimum Education has to be Graduate

Responsibilities

• Respond to customer inquiries and provide detailed information on freight forwarding services.
• Handle and resolve customer complaints promptly and professionally.
• Coordinate with operations and logistics teams to ensure timely delivery of shipments.
• Keep customers informed about shipment status and delivery schedule changes.
• Maintain accurate customer records and update the CRM system.

Skills

Communication skills

Problem solving

Organizational skills

Attention to detail

Ability to handle high-pressure

Education

Graduate

Tools

CRM software

Job description

Abdul Aziz Savul & Co in Karachi seeks a Customer Service Representative to be the primary contact for customers and international network agents, ensuring professional support for freight forwarding services.

You will respond to inquiries, resolve complaints, coordinate with operations to ensure timely shipments, keep clients informed of status changes, and maintain accurate CRM records.

The ideal candidate will have graduate education and proven customer-service experience in logistics.