Customer Service Representative Local and International Desk (Karachi)

Abdul Aziz Savul & Co; Karachi Division; On-site; PKR 558,000 - 1,004,000; Full time

Job summary

Abdul Aziz Savul & Co in Karachi seeks a Customer Service Representative to be the primary contact for customers and international network agents, ensuring professional support for freight forwarding services.

You will respond to inquiries, resolve complaints, coordinate with operations to ensure timely shipments, keep clients informed of status changes, and maintain accurate CRM records.

The ideal candidate will have graduate education and proven customer-service experience in logistics.

Qualifications

• Prior experience in customer service within logistics or freight forwarding (preferable)
• Excellent communication and problem-solving skills
• Strong organizational skills and attention to detail
• Ability to handle high-pressure situations effectively
• Minimum Education has to be Graduate

Responsibilities

• Respond to customer inquiries and provide detailed information on freight forwarding services.
• Handle and resolve customer complaints promptly and professionally.
• Coordinate with operations and logistics teams to ensure timely delivery of shipments.
• Keep customers informed about shipment status and delivery schedule changes.
• Maintain accurate customer records and update the CRM system.

Skills

Communication skills

Problem solving

Organizational skills

Attention to detail

Ability to handle high-pressure

Education

Graduate

Tools

CRM software

Job description

Job Summary: The Customer Service Representative will be the primary point of contact for customers and network agents (International), ensuring their needs are met efficiently and professionally. This role is crucial in maintaining customer satisfaction by providing timely responses and solutions to inquiries related to freight forwarding services.

Key Responsibilities:

• Respond to customer inquiries and provide detailed information on freight forwarding services.
• Handle and resolve customer complaints promptly and professionally.
• Coordinate with operations and logistics teams to ensure timely delivery of shipments.
• Keep customers informed about shipment status and any changes in delivery schedules.
• Maintain accurate customer records and update the CRM system regularly.

Qualifications:

• Prior experience in customer service within the logistics or freight forwarding industry. PREFERABLE
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to handle high-pressure situations effectively.
• Minimum Education has to be Graduate.