Final Expense Retention Specialist - Night Shift, On-Site

Prime BPO; Saddar; Presencial; PKR 1.016.000 - 1.216.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Basic Salary

Uncapped Performance Bonuses

Additional Incentives & Rewards

Training Allowance

Medical Benefits

Gym & Salon Membership

Free Meals, Coffee & Tea

12–16 Paid Leaves Annually

Professional Growth & Career Adv.

Descripción de la vacante

PRIME BPO is hiring a Retention Officer for the Final Expense Campaign. This full-time, on-site role is based in Rawalpindi and operates during the night shift.

You will handle retention calls, identify at-risk clients, apply objection-handling and closing techniques, and work to maximize policy persistency while meeting targets.

Applicants should have at least 6 months of Final Expense campaign experience and strong communication skills.

Formación

• Minimum 6 months experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular Students are not eligible to apply.

Responsabilidades

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement retention strategies to prevent lapses.
• Build relationships with policyholders through empathy and active listening.
• Address concerns and objections while reinforcing Final Expense value.
• Utilize retention and closing techniques to maximize persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records in the CRM system.
• Ensure compliance with campaign guidelines and policies.
• Collaborate with supervisors to improve retention performance.

Conocimientos

Verbal communication

Active listening

Objection handling

Negotiation

Retention skills

Descripción del empleo

PRIME BPO is hiring a Retention Officer for the Final Expense Campaign. This full-time, on-site role is based in Rawalpindi and operates during the night shift.

You will handle retention calls, identify at-risk clients, apply objection-handling and closing techniques, and work to maximize policy persistency while meeting targets.

Applicants should have at least 6 months of Final Expense campaign experience and strong communication skills.