Retention Officer (FE)

Prime BPO; Saddar; Presencial; PKR 1.116.000 - 1.451.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Basic Salary

Uncapped Performance Bonuses

Additional Incentives & Rewards

Training Allowance

Medical Benefits

Gym & Salon Membership

Free Meals, Coffee & Tea

12–16 Paid Leaves Annually

Professional Growth & Career Promotion

Descripción de la vacante

PRIME BPO in Rawalpindi is seeking a detail-oriented Retention Officer for the Final Expense Campaign. This full-time, on-site role offers night shifts and uncapped bonuses, with responsibilities focused on retaining policyholders through effective calls and objections handling.

The ideal candidate has at least 6 months in Final Expense campaigns, strong communication, and the ability to meet retention targets while maintaining compliance and CRM records.

Formación

• Minimum 6 months experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular Students are not eligible to apply.

Responsabilidades

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement effective retention strategies to prevent policy cancellations and lapses.
• Build strong relationships with policyholders through empathy, professionalism, and active listening.
• Address customer concerns and objections confidently while reinforcing the value of their Final Expense coverage.
• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry regulations.
• Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Conocimientos

Verbal communication

Active listening

Objection handling

Negotiation

Retention skills

Herramientas

CRM software

Descripción del empleo

PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to joinour growing Final Expense Campaign.

On-site

Job Overview

Senior

Job Timings

Any

Last Date to Apply

October 30, 2026

PRIME BPO is Hiring – Retention Officer (Final Expense Campaign)

On-Site | Night Shift | Rawalpindi

PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to joinour growing Final Expense Campaign. This is a full-time, office-based opportunity for candidates with Final Expense experience who possess exceptional communication, objection handling, and customer retention skills.

Position Details:

• Position Title: Retention Officer – Final Expense Campaign
• Job Type: Full-Time
• Work Mode: On-Site (Office-Based)
• Shift: Night Shift

Salary: 100K Uncapped Bonuses

Location: Plot D-146, 6th Road, Satellite Town, Rawalpindi

Candidates can search "Prime BPO" on Google Maps for the exact location.

Key Responsibilities:

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement effective retention strategies to prevent policy cancellations and lapses.
• Build strong relationships with policyholders through empathy, professionalism, and active listening.
• Address customer concerns and objections confidently while reinforcing the value of their Final Expense coverage.
• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry regulations.
• Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Required Qualifications (Mandatory Requirements):

• Minimum 6 months experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular Students are not eligible to apply.

Why Join PRIME BPO?

• Competitive Basic Salary
• Uncapped Performance Bonuses
• Additional Incentives & Rewards
• Training Allowance
• Medical Benefits
• Gym & Salon Membership
• Free Meals, Coffee & Tea
• 12–16 Paid Leaves Annually
• Professional Growth & Career Advancement Opportunities

For More Information:

[phone]

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