Retention Specialist - Final Expense (On-Site)

Primebpoandtelecommunications; Saddar; On-site; PKR 1,395,000 - 1,674,000; Full time

Benefits offered by this job

Competitive Basic Salary

Uncapped Bonuses

Training Allowance

Medical Benefits

Gym & Salon Membership

Free Meals, Coffee & Tea

12-16 Paid Leaves Annually

Professional Growth & Career Advance

Job summary

PRIME BPO is seeking detail-oriented Retention Officers to join our Final Expense Campaign in Rawalpindi. This on-site, night-shift role demands excellent communication, empathy, and a proven ability to retain customers.

Competitive salary with uncapped bonuses and comprehensive benefits are offered. You will handle retention calls for Final Expense policyholders, apply effective strategies, and work toward daily, weekly, and monthly targets while maintaining accurate CRM records.

Qualifications

• Minimum 1 year of closing or retention experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular Students are not eligible to apply.

Responsibilities

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement effective retention strategies to prevent policy cancellations and lapses.
• Build strong relationships with policyholders through empathy, professionalism, and active listening.
• Address customer concerns and objections confidently while reinforcing the value of their Final Expense coverage.
• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry regulations.
• Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Skills

Detail-oriented

Confident

Goal-driven

Verbal communication

Active listening

Objection handling

Negotiation

Retention skills

CRM experience

Tools

CRM system

Job description

PRIME BPO is seeking detail-oriented Retention Officers to join our Final Expense Campaign in Rawalpindi. This on-site, night-shift role demands excellent communication, empathy, and a proven ability to retain customers.

Competitive salary with uncapped bonuses and comprehensive benefits are offered. You will handle retention calls for Final Expense policyholders, apply effective strategies, and work toward daily, weekly, and monthly targets while maintaining accurate CRM records.