Retention Officer (Final Expense)

Prime BPO 2; Saddar; On-site; PKR 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Competitive salary

Uncapped bonuses

Incentives & rewards

Training allowance

Medical benefits

Gym & salon

Free meals and beverages

Paid leaves

Career growth

Job summary

PRIME BPO is seeking a detail-oriented Retention Officer for our Final Expense Campaign in Rawalpindi. This full-time night shift role is office-based and On-Site.

You will handle retention calls, identify at-risk clients, and apply proven retention techniques to maximize policy persistency while meeting daily to monthly targets. Training and uncapped bonuses are part of the package.

Qualifications

• Minimum 6 months experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular students are not eligible to apply.

Responsibilities

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement retention strategies to prevent policy cancellations and lapses.
• Build strong relationships with policyholders through empathy, professionalism, and active listening.
• Address customer concerns and objections confidently while reinforcing the value of their Final Expense coverage.
• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry regulations.
• Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Skills

Excellent verbal communication

Active listening

Objection handling

Negotiation abilities

Retention experience

Under pressure

Tools

CRM system

Job description

PRIME BPO is looking for detail-oriented, confident, and goal-driven Retention Officers to join our growing Final Expense Campaign.

Rawalpindi Satellite Town

Sales

On-site

Job Overview

Applicant Level

Senior

Job Timings

Full-Time Night Shift (10hrs)

Gender

Any

Last Date to Apply

November 16, 2026

Position Details

• Position Title: Retention Officer – Final Expense Campaign
• Job Type: Full-Time
• Work Mode: On-Site (Office-Based)
• Shift: Night Shift
• Salary: 100K
• Uncapped Bonuses
• Location: Plot D-146, 6th Road, Satellite Town, Rawalpindi

Key Responsibilities

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement effective retention strategies to prevent policy cancellations and lapses.
• Build strong relationships with policyholders through empathy, professionalism, and active listening.
• Address customer concerns and objections confidently while reinforcing the value of their Final Expense coverage.
• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry regulations.
• Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Required Qualifications (Mandatory Requirements)

• Minimum 6 months experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular Students are not eligible to apply.

Why Join PRIME BPO?

• Competitive Basic Salary
• Uncapped Performance Bonuses
• Additional Incentives & Rewards
• Training Allowance
• Medical Benefits
• Gym & Salon Membership
• Free Meals, Coffee & Tea
• 12–16 Paid Leaves Annually
• Professional Growth & Career Advancement Opportunities

Interview Timings

7:00 PM – 12:00 AM (Monday to Friday)

Interview Location

Plot D-146, 6th Road, Satellite Town, Rawalpindi

For More Information

[phone]

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If you are confident, detail focused, and ready to grow in a professional night shift environment, walk in with confidence and become part of PRIME BPO as Retention Officier.