Retention Specialist – Final Expense (Night Shift, On-Site)

Prime BPO; Saddar; Vor Ort; PKR 1.116.000 - 1.451.000; Vollzeit

Benefits dieser Stelle

Competitive Basic Salary

Uncapped Performance Bonuses

Additional Incentives & Rewards

Training Allowance

Medical Benefits

Gym & Salon Membership

Free Meals, Coffee & Tea

12–16 Paid Leaves Annually

Professional Growth & Career Promotion

Zusammenfassung

PRIME BPO in Rawalpindi is seeking a detail-oriented Retention Officer for the Final Expense Campaign. This full-time, on-site role offers night shifts and uncapped bonuses, with responsibilities focused on retaining policyholders through effective calls and objections handling.

The ideal candidate has at least 6 months in Final Expense campaigns, strong communication, and the ability to meet retention targets while maintaining compliance and CRM records.

Qualifikationen

• Minimum 6 months experience in a Final Expense campaign.
• Excellent verbal communication and active listening skills.
• Strong objection-handling and negotiation abilities.
• Proven ability to retain customers and perform under pressure.
• Regular Students are not eligible to apply.

Aufgaben

• Handle inbound and outbound retention calls for Final Expense policyholders.
• Identify at-risk clients and implement effective retention strategies to prevent policy cancellations and lapses.
• Build strong relationships with policyholders through empathy, professionalism, and active listening.
• Address customer concerns and objections confidently while reinforcing the value of their Final Expense coverage.
• Utilize proven retention and closing techniques to maximize policy persistency.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and industry regulations.
• Collaborate with supervisors and team members to improve retention performance and customer satisfaction.

Kenntnisse

Verbal communication

Active listening

Objection handling

Negotiation

Retention skills

Tools

CRM software

Jobbeschreibung

PRIME BPO in Rawalpindi is seeking a detail-oriented Retention Officer for the Final Expense Campaign. This full-time, on-site role offers night shifts and uncapped bonuses, with responsibilities focused on retaining policyholders through effective calls and objections handling.

The ideal candidate has at least 6 months in Final Expense campaigns, strong communication, and the ability to meet retention targets while maintaining compliance and CRM records.