Data Migration & Support Specialist - Lahore (Onsite)

RepairDesk Inc.; Lahore; On-site; PKR 558,000 - 837,000; Full time

Benefits offered by this job

Health Insurance (IPD)

Provident Fund

Maternity & Paternity Benefits

Paid Leaves (Casual, Medical & Annual)

Job summary

RepairDesk, Lahore-based provider of repair shop software, is seeking a customer support specialist for the 7 pm to 4 am shift. You will handle chat, phone, and email inquiries, diagnose basic technical issues, and escalate complex problems while maintaining responsive communication.

You will document all tickets in JIRA and ZOHO and work closely with technical teams to ensure timely resolutions. A CS/IT background and strong Excel skills will help you translate complex data processes into

Qualifications

• Bachelor’s degree in CS/SE/IT or a related technical field.
• Experience in a similar customer support role with technical responsibilities.
• Strong MS Excel skills and data handling abilities.
• Experience in migrating data and documentation processes.

Responsibilities

• Serve as first point of contact via chat, calls, and emails.
• Diagnose and resolve basic technical issues and escalate complex ones.
• Use JIRA and ZOHO to track tickets and document customer concerns.
• Communicate clearly to ensure prompt resolution and customer satisfaction.

Skills

MS Excel

Data conversion

Analytical skills

Test documentation

Business processes

Education

Bachelor's degree (CS/SE/IT)

Tools

JIRA

ZOHO

Job description

RepairDesk, Lahore-based provider of repair shop software, is seeking a customer support specialist for the 7 pm to 4 am shift. You will handle chat, phone, and email inquiries, diagnose basic technical issues, and escalate complex problems while maintaining responsive communication.

You will document all tickets in JIRA and ZOHO and work closely with technical teams to ensure timely resolutions. A CS/IT background and strong Excel skills will help you translate complex data processes into