Data Migration Pro | Excel Expert for Smooth Transitions

RepairDesk; Lahore; On-site; Confidential; Full time

Benefits offered by this job

Health Insurance

Provident Fund

Paid Leaves

Job summary

RepairDesk in Lahore, Pakistan, seeks a dedicated customer support professional to be the first point of contact for clients. You will diagnose and resolve basic technical issues, escalate complex problems, and ensure timely, clear communication with customers across chat, phone, and email channels.

Proficiency with Jira/Zoho for ticket tracking, plus strong MS Excel skills, will help you document issues, track progress, and deliver client-specific solutions while supporting business processes

Qualifications

• Bachelor's degree in CS/SE/IT required.
• Experience in a similar role and responsibilities preferred.
• Strong MS Excel understanding.
• Experience in data migration and conversions.
• Solid analytical skills and ability to propose client-specific solutions.
• Experience in documenting tests, managing, executing and reporting.

Responsibilities

• Provide first-line support via chat, calls and emails.
• Diagnose and resolve basic technical issues; escalate complex problems.
• Document customer concerns and track tickets using Jira/Zoho.
• Communicate promptly with customers to maintain satisfaction.

Skills

MS Excel

Analytical skills

Customer support

Ticketing systems

Education

Bachelors in CS/SE/IT

Tools

JIRA

Zoho

Job description

RepairDesk in Lahore, Pakistan, seeks a dedicated customer support professional to be the first point of contact for clients. You will diagnose and resolve basic technical issues, escalate complex problems, and ensure timely, clear communication with customers across chat, phone, and email channels.

Proficiency with Jira/Zoho for ticket tracking, plus strong MS Excel skills, will help you document issues, track progress, and deliver client-specific solutions while supporting business processes