Onsite IT Support Engineer — Helpdesk & Hardware

Jaffer Business Systems (Private) Limited; Lahore; On-site; PKR 558,000 - 781,000; Full time

Job summary

JBS Customer Service in Lahore, Pakistan, is seeking an IT Helpdesk Support professional to provide first-line technical assistance to our users. You will install, maintain, and troubleshoot desktops, laptops, printers, scanners, and basic software to keep daily operations running smoothly.

This onsite, full-time role requires a BS in Computer Science and 1–2 years of IT helpdesk experience. Strong hardware and software troubleshooting, plus good communication, are essential to respond quickly,

Qualifications

• BS in Computer Science or an equivalent degree.
• 1–2 years of experience in IT helpdesk or technical support.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, and scanners.
• Install, update, and resolve issues with software and business applications.
• Provide L1 network support, including cable crimping/coding, IP address configuration, and connectivity troubleshooting.
• Respond to user support requests promptly and resolve issues or escalate them where needed.
• Maintain records of support requests, resolutions, and IT equipment.
• Assist with new user setups, including hardware and software provisioning.

Skills

Hardware troubleshooting

Software troubleshooting

Printing & scanning

L1 networking

Communication skills

Education

BS in Computer Science

Job description

JBS Customer Service in Lahore, Pakistan, is seeking an IT Helpdesk Support professional to provide first-line technical assistance to our users. You will install, maintain, and troubleshoot desktops, laptops, printers, scanners, and basic software to keep daily operations running smoothly.

This onsite, full-time role requires a BS in Computer Science and 1–2 years of IT helpdesk experience. Strong hardware and software troubleshooting, plus good communication, are essential to respond quickly,