Data Migration Specialist (MS Excel Expert)

RepairDesk Inc.; Lahore; On-site; PKR 558,000 - 837,000; Full time

Benefits offered by this job

Health Insurance (IPD)

Provident Fund

Maternity & Paternity Benefits

Paid Leaves (Casual, Medical & Annual)

Job summary

RepairDesk, Lahore-based provider of repair shop software, is seeking a customer support specialist for the 7 pm to 4 am shift. You will handle chat, phone, and email inquiries, diagnose basic technical issues, and escalate complex problems while maintaining responsive communication.

You will document all tickets in JIRA and ZOHO and work closely with technical teams to ensure timely resolutions. A CS/IT background and strong Excel skills will help you translate complex data processes into

Qualifications

• Bachelor’s degree in CS/SE/IT or a related technical field.
• Experience in a similar customer support role with technical responsibilities.
• Strong MS Excel skills and data handling abilities.
• Experience in migrating data and documentation processes.

Responsibilities

• Serve as first point of contact via chat, calls, and emails.
• Diagnose and resolve basic technical issues and escalate complex ones.
• Use JIRA and ZOHO to track tickets and document customer concerns.
• Communicate clearly to ensure prompt resolution and customer satisfaction.

Skills

MS Excel

Data conversion

Analytical skills

Test documentation

Business processes

Education

Bachelor's degree (CS/SE/IT)

Tools

JIRA

ZOHO

Job description

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.

Tasks

You will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.

You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently. Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.

Shift Time: 7 pm to 4 am (Pakistan Time)

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.

Tasks

You will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.

You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently. Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.

Shift Time: 7 pm to 4 am (Pakistan Time)

Onsite (Monday to Friday)Location: Jeff Heights, Gulberg III (Lahore)

Requirements

• Bachelor’s Degree (CS/SE/IT), preferably in a technical discipline
• Experience within a similar role with similar responsibilities
• Strong understanding of MS Excel.
• Strong understanding of data conversion work processes and deliverables
• Comprehensive analytical skills and the ability to formulate client-specific solutions.
• Experience in migrating/converting data
• Strong test documentation, management, execution and reporting skills.
• Strong ability to understand business processes and logic.

Benefits

• Health Insurance (IPD)- Self, Spouse & Children
• Maternity & Paternity Benefits
• Provident Fund
• Paid Leaves (Casual, Medical & Annual)